Host - Customer Service Representative

24 hours ago


Leeds, Leeds, United Kingdom Marston's Full time
About the Role

We are seeking a highly organized and enthusiastic individual to join our team as a Part Time Host to work primarily on Saturdays. As a Host, you will be the face of our establishment, greeting guests, hosting events, managing bookings, and providing exceptional customer service.

Key Responsibilities
  • Provide exceptional customer service and ensure a warm welcome to our guests
  • Host events and manage bookings in a timely and efficient manner
  • Work collaboratively with the hospitality team to ensure seamless service delivery
  • Communicate effectively with guests, colleagues, and management to resolve any issues or concerns
  • Maintain a high level of knowledge about our menu, drinks, and services to make informed recommendations to guests
What We Offer
  • Competitive hourly rate
  • Discounted drinks and meals
  • In-house incentives and rewards
  • Opportunity to join a leading premium brand with a strong reputation for excellence
  • Great training and development schemes, including funded qualifications
  • Company benefits, including discounts on food and hotel accommodation, reward and cashback offers, company pension scheme, private healthcare, and childcare vouchers
Requirements
  • Proven experience in a premium style business, working in a similar role
  • A self-starter who is proactive and results-driven
  • A natural organiser and forward planner who can stay focused during busy periods
  • Demonstrated ability to communicate, present, and influence credibly and effectively at all levels of the organisation
  • An excellent team player with exceptional communication skills
  • Flexibility to work other peak trading days
About Us

We are a leading premium brand with a strong reputation for excellence. With 18 bars across the UK, we offer a unique and exciting work environment. Our teams are passionate about delivering exceptional customer experiences and are committed to making a positive impact in our communities.

We are looking for talented individuals who share our values and are passionate about the bar and restaurant industry. If you have a strong business sense and are able to gain a strong understanding of the industry, we would love to hear from you.



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