Customer Service Representative
7 hours ago
About Us
We're a leading provider of clean energy solutions, dedicated to making a positive impact on the environment. Our mission is to empower individuals and businesses to adopt sustainable practices, and we're seeking a talented Call Centre Representative to join our team.
Job Purpose
We're looking for a highly motivated and customer-focused individual to handle inbound and outbound calls, reconfirm appointments, and set up virtual and face-to-face meetings. As a Call Centre Representative, you'll play a critical role in delivering exceptional customer service and promoting our solar panel products and services.
Key Responsibilities
Inbound Calls:
- Respond to customer inquiries about our solar panel products and services.
- Provide information and answer questions about installation processes, pricing, and benefits.
- Resolve customer issues and concerns promptly and professionally.
Outbound Calls:
- Reach out to potential customers to introduce and promote our solar panel products.
- Follow up on leads generated through marketing campaigns.
- Reconfirm appointments with prospective customers.
Appointment Management:
- Schedule and confirm virtual and face-to-face appointments for our sales team.
- Ensure all appointments are recorded accurately in our system.
- Send reminders to customers and ensure they're prepared for their appointments.
Requirements
- Previous experience in a call centre or customer service role, preferably within the renewable energy sector.
- Excellent verbal and written communication skills.
- Strong organisational skills and attention to detail.
- Ability to work independently and as part of a team.
- Proficiency in Microsoft Office Suite and CRM software.
What We Offer
We're committed to creating a positive and inclusive work environment, and we offer a range of benefits to our employees, including competitive salaries, comprehensive training, and opportunities for career growth and development.
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