Customer Service Representative

7 hours ago


Leeds, Leeds, United Kingdom Phoenix Renewables Ltd Full time

About Us

We're a leading provider of clean energy solutions, dedicated to making a positive impact on the environment. Our mission is to empower individuals and businesses to adopt sustainable practices, and we're seeking a talented Call Centre Representative to join our team.

Job Purpose

We're looking for a highly motivated and customer-focused individual to handle inbound and outbound calls, reconfirm appointments, and set up virtual and face-to-face meetings. As a Call Centre Representative, you'll play a critical role in delivering exceptional customer service and promoting our solar panel products and services.

Key Responsibilities

Inbound Calls:

  • Respond to customer inquiries about our solar panel products and services.
  • Provide information and answer questions about installation processes, pricing, and benefits.
  • Resolve customer issues and concerns promptly and professionally.

Outbound Calls:

  • Reach out to potential customers to introduce and promote our solar panel products.
  • Follow up on leads generated through marketing campaigns.
  • Reconfirm appointments with prospective customers.

Appointment Management:

  • Schedule and confirm virtual and face-to-face appointments for our sales team.
  • Ensure all appointments are recorded accurately in our system.
  • Send reminders to customers and ensure they're prepared for their appointments.

Requirements

  • Previous experience in a call centre or customer service role, preferably within the renewable energy sector.
  • Excellent verbal and written communication skills.
  • Strong organisational skills and attention to detail.
  • Ability to work independently and as part of a team.
  • Proficiency in Microsoft Office Suite and CRM software.

What We Offer

We're committed to creating a positive and inclusive work environment, and we offer a range of benefits to our employees, including competitive salaries, comprehensive training, and opportunities for career growth and development.



  • Leeds, Leeds, United Kingdom Patriot Games Leeds Full time

    Patriot Games Leeds is seeking a dedicated and experienced individual to join our team as a part-time Customer Service Representative.We are a thriving hobby shop and gaming space, offering a wide range of products and experiences for enthusiasts. As a Customer Service Representative, you will play a vital role in providing exceptional service to our valued...


  • Leeds, Leeds, United Kingdom HSBC Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt HSBC, we're looking for a skilled Customer Service Representative to join our team in Leeds. As a key member of our Contact Centre, you'll be responsible for delivering exceptional customer service to our clients via telephone.Key Responsibilities:Provide customer...


  • Leeds, Leeds, United Kingdom HSBC Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt HSBC, we're looking for a skilled Customer Service Representative to join our team in Leeds. As a key member of our Contact Centre, you'll be responsible for delivering exceptional customer service to our clients via telephone.Key Responsibilities:Provide customer...


  • Leeds, Leeds, United Kingdom OA Full time

    Customer Service Representative – Key Responsibilities:Deliver exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.Build and maintain strong relationships with clients to ensure their needs are met and they are satisfied with the service.Customer Service Representative – Key Skills and...


  • Leeds, Leeds, United Kingdom OA Full time

    Customer Service Representative – Key Responsibilities:Deliver exceptional customer service by responding to inquiries and resolving issues in a timely and professional manner.Build and maintain strong relationships with clients to ensure their needs are met and they are satisfied with the service.Customer Service Representative – Key Skills and...


  • Leeds, Leeds, United Kingdom HSBC Full time

    {"title": "Customer Service Representative", "content": "Deliver Exceptional Customer ServiceAt HSBC, we're committed to providing an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in delivering outstanding service to our customers.Key Responsibilities:Communicate transparently with excellent interpersonal...


  • Leeds, Leeds, United Kingdom HSBC Full time

    {"title": "Customer Service Representative", "content": "Deliver Exceptional Customer ServiceAt HSBC, we're committed to providing an exceptional customer experience. As a Customer Service Representative, you'll play a vital role in delivering outstanding service to our customers.Key Responsibilities:Communicate transparently with excellent interpersonal...


  • Leeds, Leeds, United Kingdom Conduent Business Services Full time

    {"title": "Customer Service Representative", "description": "About the RoleWe are seeking a skilled Customer Service Representative to join our team at Conduent Business Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key...


  • Leeds, Leeds, United Kingdom Conduent Business Services Full time

    {"title": "Customer Service Representative", "description": "About the RoleWe are seeking a skilled Customer Service Representative to join our team at Conduent Business Services. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer experiences through various communication channels.Key...


  • Leeds, Leeds, United Kingdom HSBC Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt HSBC, we're looking for a skilled Customer Service Representative to join our team in Leeds. As a key member of our Contact Centre, you'll be responsible for delivering exceptional customer service to our clients via telephone.Key Responsibilities:Provide timely and...


  • Leeds, Leeds, United Kingdom HSBC Full time

    {"title": "Customer Service Representative", "content": "Customer Service RepresentativeAt HSBC, we're looking for a skilled Customer Service Representative to join our team in Leeds. As a key member of our Contact Centre, you'll be responsible for delivering exceptional customer service to our clients via telephone.Key Responsibilities:Provide timely and...


  • Leeds, Leeds, United Kingdom Reed Full time

    Job Summary:We are seeking a highly skilled and experienced Customer Service Representative to join our team at Reed. As a Customer Service Representative, you will be responsible for providing exceptional customer service to our clients, resolving their queries and concerns in a timely and professional manner.Key Responsibilities:Respond to customer...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the Role We are seeking a skilled Customer Service Representative to join our team. In this role, you will be responsible for handling bookings for various services, including MOTs and repairs, primarily through phone interactions. A key aspect of this position involves cross-selling opportunities to enhance customer satisfaction. As a Customer...


  • Leeds, Leeds, United Kingdom Vantage Motor Group Full time

    About the PositionWe are seeking a skilled Customer Service Representative to become a vital part of our organization, where your primary responsibility will be managing service bookings, inspections, and repairs through telephone interactions. You will also engage in promoting additional services.Delivering an exceptional customer journey is essential, as...


  • Leeds, Leeds, United Kingdom Concept Recruitment Group Ltd Full time

    Position: Customer Service Representative Location: Leeds, Holbeck Salary: 28k Job Type: Full-Time Monday - Friday (Apply online only) We are pleased to present an opportunity for a customer service representative to join our client, a timber supply company located in Leeds.Key Responsibilities: **Client Interaction:** Welcome clients with a friendly...


  • Leeds, Leeds, United Kingdom Zenith Full time

    About Zenith Zenith is a leading provider of commercial roadside assistance solutions, dedicated to ensuring seamless operations for our clients' fleets. The Role: Customer Service Representative We are seeking a highly motivated and organized Customer Service Representative to join our dynamic team. In this role, you will be the first point of contact for...


  • Leeds, Leeds, United Kingdom Pontoon Full time

    Job Title: Customer Service RepresentativeLocation: Leeds city centrePay Rate: £13.49p/hrHours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.Hybrid Working: 2 days per week in the office after the first 2 months.Contract Type:...


  • Leeds, Leeds, United Kingdom Pontoon Full time

    Job Title: Customer Service RepresentativeLocation: Leeds city centrePay Rate: £13.49p/hrHours: Monday - Friday. Rotating shift pattern with 7 hour shifts starting from 8am and finishing at either 4pm, 5pm or 6pm. One week in six will require a late shift of 1pm-9pm.Hybrid Working: 2 days per week in the office after the first 2 months.Contract Type:...


  • Leeds, Leeds, United Kingdom Page Personnel Full time

    Position OverviewWe are looking for a dedicated Customer Service Representative to become a part of our client's committed support team within the public sector.This organization boasts a substantial workforce, delivering vital services throughout the United Kingdom, with an emphasis on enhancing operational efficiency and effectiveness.Key Responsibilities-...


  • Leeds, Leeds, United Kingdom Certain Advantage Full time £22,500

    About the RoleWe are seeking a highly motivated and customer-focused Customer Service Representative to join our team at Certain Advantage. As a key member of our contact centre, you will be responsible for delivering exceptional customer service and support to our clients.Key ResponsibilitiesProactively respond to customer inquiries regarding our...