Conference and Banqueting Operations Manager

2 weeks ago


London, United Kingdom London Hilton on Park Lane Full time
About the Role

Welcome to a world of opportunities at the London Hilton on Park Lane, the world's #1 best workplace, awarded by Great Place to Work & Fortune.

A new era begins at our iconic hotel, located in the heart of Mayfair, London. Our hotel, the first Hilton to open in the UK, is close to all that London has to offer. Soaring high above Park Lane, we're famed for our unparalleled five-star luxury. With 453 spacious guest rooms, including 56 suites and a Presidential Suite, there's something for everyone.

As we celebrate our 60th anniversary, we've seen the refurbishment of Executive rooms and suites, as well as a re-development of the lobby level, including a brand new restaurant and bar.

Key Responsibilities
  • Supervise Conference and Banqueting operations
  • Communicate and delegate in line with daily function sheets
  • Able to work in all areas of Conference and Banqueting, including Bar, Restaurant, and Room Service
  • Welcome guests in a polite and friendly manner
  • Follow cash handling procedures
  • Manage guest queries in a timely and efficient manner
  • Plan, organise and control the daily operations
  • Assist Conference and Banquet Manager with training and developing the team
  • Assist with annual and mid-year appraisals with team members under your responsibility
  • Comply with hotel security, fire regulations and all health and safety legislation
  • Comply with local licensing laws
Requirements
  • Previous Conference and Banquet experience
  • Committed to delivering high levels of customer service
  • Positive attitude
  • Good communication skills
  • Flexibility to respond to a range of different work situations
  • Ability to work on your own or in teams
Desirable Skills
  • Experience in the hotel industry
  • Experience in supervising and/or delegation


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