Customer Service Manager

6 days ago


York, York City, United Kingdom Talent Limited Full time
Product Support Manager

Talent Limited is recruiting a dedicated Product Support Manager to join their team in York. As a key member of the team, you will be responsible for managing and developing the Product Support Team, consisting of Sales and Applications Engineers, to ensure high levels of customer satisfaction and operational effectiveness.

Your role will include efficiently scheduling team members to provide comprehensive support via phone, email, and chat, guiding the team through complex technical inquiries, and collaborating with sales and marketing to identify customer needs and improve the overall customer journey. You will also define key performance indicators to monitor progress and participate in events that showcase our amazing products.

This is an excellent opportunity to work with a leading manufacturer and supplier of optics, imaging, and photonics technology. With a strong global presence, they offer a wide range of products serving various markets, including advanced diagnostics and automation. The estimated salary for this position is £48,000 per year, based on the UK average salary for a similar role in the industry. Benefits include a competitive salary, company pension scheme, private medical and dental insurance, cycle to work scheme, and subsidised gym membership.

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