Customer Service Manager

1 day ago


York, York City, United Kingdom Starbucks Full time £13
Job Title: Customer Service Manager

About the Role:
We are seeking an experienced Customer Service Manager to join our team in York, YO42 1AD. As a key member of our management team, you will be responsible for ensuring exceptional customer experiences and providing top-notch service in our store.

Responsibilities:
* Act as second-in-command, managing the team and delegating tasks to ensure all colleagues feel welcomed and supported.
* Prepare rotas aligned with labour percentages and budget, and ensure the team promotes and upsells offers.
* Oversee inventory management, stock control, and weekly reporting, while driving efficiency and reducing waste.
* Maintain high merchandising standards, including stock levels, presentation, and price labelling, and ensure temperature records meet food safety standards.
* Ensure adherence to Health & Safety, Food Safety, and hygiene procedures, while managing cash handling, including banking, float checks, and reporting.

Requirements:
* Management experience preferred but not required.
* Strong leadership skills and ability to motivate and develop a team.
* Excellent communication and interpersonal skills.
* Ability to work independently and as part of a team.

Benefits:
* Competitive hourly rate: £12.50 per hour.
* Quarterly Bonus Incentive scheme.
* Comprehensive benefits package, including ~30% Starbucks Discount on food, drinks, and merchandise, and more.

About Us:
Starbucks is committed to creating a positive work environment and opportunities for career growth and development. We offer a range of benefits, including health insurance, retirement plans, and employee assistance programs.

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