Customer Service Coordinator

4 weeks ago


Hinckley, Leicestershire, United Kingdom Bloor Homes Full time

Job Summary

We are seeking a highly organized and customer-focused individual to join our team as a Customer Care Co-ordinator. This role will involve dealing with customer inquiries, resolving issues, and coordinating with internal teams to ensure excellent customer service.

Key Responsibilities

  • Manage customer complaints and resolve issues in a timely and efficient manner.
  • Coordinate with Customer Care Technicians, suppliers, and sub-contract trades to resolve issues and schedule appointments.
  • Update and maintain records using Sitestream, ensuring accurate and up-to-date information.
  • Develop an understanding of the Social Housing Defect Reporting Process and assist with logging defects as required.
  • Process Purchaser Reports in line with the Your New Home Guide.
  • Attend meetings and comply with company policies and procedures.

Requirements

  • Customer service experience within an office environment.
  • Experience in the use of CRM software.
  • Educated to GCSE Standard (or equivalent) including English and Maths.
  • Good verbal and written communication skills.
  • Ability to multi-task with good time management.

Benefits

  • Scottish Widows Pension Scheme.
  • 33 days holiday entitlement (including bank holidays).
  • Group Staff Discount at Triumph Motorcycles ltd.
  • Competitive discount on our homes (dependent upon the property and location).


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