Customer Service Coordinator
4 weeks ago
We are seeking a skilled Aftersales Advisor to join our team at Igloo. As a key member of our customer service team, you will play a vital role in ensuring that our customers receive exceptional service and support.
Key Responsibilities:
* Coordinate service activity between customers, warranty companies, and repair agents in an efficient and courteous manner
* Act as a point of contact for customers and clients via email or over the phone
* Take inbound calls & make outbound calls, advising the customer of our normal aftersales process
* Interpret customer concerns and comments
* Ensure customer expectations and requirements are identified, and successfully managed
Requirements:
* The successful candidate will be responsible for creating customer confidence and peace of mind
* Candidates must have excellent PC and telephone skills, be able to build relationships with a wide range of people, and resolve any issues that come their way
About Igloo:
We are a leading used car supermarket with a reputation for excellent customer service. We offer a great selection of used cars to suit every need and budget, and our team is dedicated to providing a personal and professional service to our customers.
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