Automotive Service Coordinator

4 weeks ago


Hinckley, Leicestershire, United Kingdom Veritas Careers Full time
Job Summary

We are seeking a highly skilled Automotive Service Coordinator to join our team at Veritas Careers. The successful candidate will be responsible for coordinating service activity between customers, warranty companies, and repair agents in an efficient and courteous manner.

The ideal candidate will have excellent PC and telephone skills, be able to build relationships with a wide range of people, and be able to resolve any issue that comes their way.

Key Responsibilities
  • Coordinate service activity between customers, warranty companies, and repair agents
  • Respond to customer enquiries
  • Take inbound calls and make outbound calls
  • Deal with customer complaints
  • Interpret customer concerns and comments
  • Liaise with customers and keep them updated
  • Advise customers on how to resolve issues with their vehicles
  • Ensure customer expectations and requirements are identified and successfully managed
Requirements
  • Excellent PC and telephone skills
  • Ability to build relationships with a wide range of people
  • Ability to resolve any issue that comes their way
  • Experience of delivering high levels of customer satisfaction in a busy and demanding environment
  • People-focused with the confidence and personality to develop long-term customer relationships
  • Excellent communication skills with the ability to explain complex information accurately and concisely
  • Customer-focused with the ability to identify and tackle critical issues
  • Ability to work with defined processes and guidelines
  • Good core administration skills
  • Ability to undertake new tasks and use initiative to support the aftersales team
  • Results-focused with the ability to overcome obstacles to success
Benefits

We are offering a salary of circa £24,000. If you want to progress your career with a dynamic and forward-thinking motor group, do not miss this opportunity.

Veritas Careers will treat every application in strictest confidence and will only put you forward to an employer after gaining your explicit permission.



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