Customer Service Manager

1 week ago


Metropolitan Borough of Solihull, United Kingdom We Manage Jobs(WMJobs) Full time

About Solihull Community Housing

We provide homes and support services to over 10,000 customers in the Solihull Borough. Our commitment to delivering high-quality services has earned us a reputation as a leading provider in the region.

We are seeking an experienced Customer Service Manager to lead our new Complaints Team. In this role, you will be responsible for steering the team and ensuring compliance with the Housing Ombudsman Code. You will analyse complaint outcomes at Stage 1, review and prepare data for stakeholders, customers, and colleagues, and promote a positive complaints culture within the organization.

The Job Description

As a Customer Service Manager, you will have a proven track record of delivering high-quality customer service, managing teams, and driving service improvement. You will need to demonstrate excellent communication and interpersonal skills, with the ability to build strong relationships with customers, stakeholders, and colleagues.

Responsibilities

  • Handle complaints, oversee complaint handling, and analyse complaints to drive service improvement.
  • Review and prepare data for various stakeholders, customers, and colleagues to inform decision-making and drive service improvement.

Estimated Salary: £42,000 - £60,000 per annum, depending on experience.



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