Beauty Counter Manager

1 month ago

London, Greater London, United Kingdom Artisan People Full time
Job Overview

We are seeking a highly skilled and experienced Counter Manager to join our luxury skincare brand team in London. As a key member of our team, you will be responsible for driving business growth, leading and coaching your team, and providing exceptional customer service.

Key Responsibilities
  • Monitor stock levels and report any issues to the Line Manager
  • Participate in merchandise management and ensure that it is in line with corporate guidelines
  • Manage NSV budgets and ordering within time limits
  • Conduct all assigned operational and administrative tasks including rotas and sickness reporting
  • Be a brand ambassador and representative at all times
  • Build relationships with store management and adhere to all store policies and procedures
  • Carry out any additional duties as directed by the management team
Sales and Business Development
  • Lead and coach your team to ensure all team members achieve or exceed sales targets, as set by your Line Manager
  • Proactively sell the brand's products and provide a luxury standard of service to customers
  • Proactively link sell across product categories, to increase average pound sale (A£S) and average unit sale (AUS)
  • Prepare and organise activity on counter monthly with Area Manager approval
  • Book Beauty Room events
  • Complete all admin accurately off or on counter and in a timely manner
  • Consistently exercise storytelling skills through educating clients on the brand's heritage and values
  • Identify and depict each client's intent behind their visit and maximise all sales opportunities
Management and Team Development
  • Proactively manage team members, identify coaching opportunities, and support with training
  • Manage stock levels in partnership with the Line Manager
  • Grow business through events, appointments, and return bookings
Service and Customer Experience
  • Be knowledgeable about all brand products and recommend them to clients
  • Demonstrate products through consultations, makeovers, and hair product application
  • Recruit new customers and develop relationships with them to gain loyalty
  • Capture all customers on the database following GDPR guidelines
  • Educate clients on the products and the brand
Requirements

We are looking for a results-driven individual with a background in luxury beauty. As a management-savvy sales professional, you will be able to demonstrate skincare and makeup application knowledge and, through excellent communication skills, be able to identify key items that would suit the customers' needs. Finally, you'll present yourself impeccably, reflecting the values that the brand embodies.

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