Beauty Counter Manager

4 weeks ago


London, Greater London, United Kingdom Estée Lauder - Brand Full time
Estee Lauder - Counter Manager

Job Summary:

We are seeking a highly motivated and experienced Counter Manager to lead our team of Sales Advisors and drive sales, customer service, and operational targets. As a key member of our retail team, you will be responsible for creating and executing a business plan to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.

Key Responsibilities:

  • Lead, coach, and develop a high-performing team of Sales Advisors to achieve sales and customer service targets.
  • Create and execute a business plan to drive sales, customer service, and operational targets.
  • Develop and implement strategies to recruit and retain customers through strategic targeting, impactful in-store events, and exceptional customer relationship management.
  • Manage inventory, facilities, and cash reconciliation to ensure efficient store operations.
  • Collaborate with the hiring manager to discuss availability and ensure a good work-life balance.

Requirements:

  • Proven retail management experience, preferably within beauty or a fast-paced retail environment.
  • Experience setting sales and customer service targets, sales analysis, and staff scheduling.
  • Previous retail operations experience, including inventory and facilities management, and cash reconciliation.
  • Proven track record of leading, coaching, and developing a team to succeed.
  • Experience of creating and executing in-store events.
  • Flexible availability across days/hours.
  • Proficient in Microsoft Office.
  • Proof of right to live and work in the country.

Benefits:

  • Competitive industry salary.
  • Commission scheme eligibility.
  • Annual Leave & Family Leave.
  • Product discount/Staff Product Concession monthly credit spend allowance.
  • Mental Health Wellbeing Initiatives (Unmind App and Employee Assistant Programme).
  • Benefits platform with exclusive discounts and offers.
  • Work Life Connections – Employee Assistance Programme.
  • Extensive Training & development offering.

About Us:

Estee Lauder Companies is an equal opportunities employer. We positively encourage applications from suitably qualified and eligible candidates regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, or pregnancy and maternity.



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