Customer Journey Owner
5 days ago
About the Role
We are seeking a highly skilled Digital Experience Owner to join our team at Network Sales & Marketing. As a key member of our UX department, you will be responsible for ensuring that our customer journey is seamless and efficient across our Mobile E-Commerce website and Mobile Apps.
Key Responsibilities
- Lead the development of UX strategy for our Mobile E-Commerce website and Mobile Apps, working closely with our design and development teams.
- Conduct research on our biggest competitors to gain insights for our internal E-Commerce team.
- Plan and execute UX testing strategies, including Heatmapping and A/B Testing.
- Develop and implement digital marketing strategies to drive customer engagement and conversion.
- Manage and lead large UX, Development, and Design teams to deliver high-quality results.
- Collaborate with cross-functional teams to ensure alignment and effective communication.
Requirements
- Strong Project/Product Management experience in E-Commerce, with a proven track record of delivering successful projects.
- Experience working with Salesforce Commerce Cloud and other E-Commerce platforms.
- Excellent understanding of Customer and User Experience principles and practices.
- Ability to commute to our office location, with a minimum of 2 days per week.
What We Offer
We offer a competitive salary of up to £56,000, plus a range of benefits and opportunities for professional growth and development.
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