Front Office Operations Manager
3 weeks ago
The Ritz London: A Premier Destination
We are seeking a highly skilled and motivated individual to join our Front Office team as a Reception Supervisor at The Ritz London, one of the world's most renowned luxury hotels. Located in the heart of London, we offer a unique opportunity to work in a 5-star environment with a rich history and exceptional service standards.
Key Responsibilities:
- Oversee the arrival and departure experience for guests, ensuring seamless check-in and check-out processes.
- Supervise and lead a team of receptionists and trainees, providing guidance and support to ensure excellent customer service.
- Use our PMS system to manage guest information, payments, and invoicing, while maintaining comprehensive knowledge of hotel facilities and rooms.
Requirements:
- Qualification in Hospitality studies or similar preferred.
- Relevant experience in a 5* property is desirable.
- Excellent customer service skills and ability to work under pressure.
- Great command of the English language, both spoken and written.
- Possess a polite and professional attitude to internal and external guests.
Salary and Benefits:
- A highly competitive salary (£40,000 - £60,000 per annum) reflecting your skills and experience.
- Instant reward and recognition scheme.
- 28 holidays (including bank holidays).
- Learning & Development opportunities.
- Employee discount scheme for Ritz goods and external providers.
- Free laundry service for tailored uniform.
- Complimentary meals on duty.
- Social events and activities.
- Season ticket loan.
- CODE Hospitality App.
- Wellness treatments: massage, chiropody and more.
- Pension scheme.
- Employee mental health assistance helpline.
- Employee Introductory Scheme (£600).
- Training Fund Assistance.
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