IT Service Delivery Manager

2 weeks ago


Chertsey, Surrey, United Kingdom Premier Group Recruitment Full time
About the Role

We are seeking a highly skilled 3rd Line Support Engineer to join our team at Premier Group Recruitment. As a key member of our IT department, you will be responsible for providing advanced technical support to our clients.

Key Responsibilities:

  • Provide 3rd line support for Microsoft 365 and in-house O365 cloud environments
  • Implement and manage ITIL methodology to ensure efficient service delivery
  • Collaborate with the 2nd line team to resolve complex technical issues
  • Administer Windows Servers and manage VMWare, Active Directory, and policy management
  • Support Microsoft Exchange and work in single tenant multi-domain environments
  • Implement and migrate cloud infrastructure to meet business needs
  • Stay up-to-date with the latest technology trends and best practices

Requirements:

  • Proven experience in 3rd line support and cloud infrastructure management
  • Strong understanding of ITIL methodology and Change Management
  • Excellent problem-solving and communication skills
  • Ability to work in a fast-paced environment and prioritize tasks effectively

What We Offer:

  • A competitive salary and benefits package
  • Opportunities for professional growth and development
  • A dynamic and supportive work environment


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