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Delivery Operations Manager

2 months ago

Chertsey, Surrey, United Kingdom OKB KONE plc Full time

Delivery Operations Manager

We are seeking an experienced Delivery Operations Manager to join our team at OKB KONE plc. This is a key role that will be responsible for the full financial delivery of significant budgets, ensuring safe, reliable, high-quality, and profitable execution of delivery projects within the portfolio.

Key Responsibilities

  • Proactively drive outstanding performance in Safety and Quality in Delivery Operations.
  • Responsible for driving a culture of Safety and Quality throughout the organization.
  • Establish and promote service-minded culture and outside-in thinking in Delivery Operations.
  • Capture and feed Voice of Customer throughout Delivery Operations.
  • Ensure customer-centricity in all projects by understanding and serving customer needs and initiative-taking communication throughout the project.
  • Manage customer relationships, including disputes and escalations, and track NPI and transactional survey.
  • Conduct regular customer visits as and when needed.
  • Lead, evaluate, and develop the operations team from Project Managers, Construction Managers, and engineers to achieve the established budget, safety, quality, and customer satisfaction goals.
  • Perform site and process audits within team to ensure compliance with installation methods, safety policies, and KONE way/local processes.
  • Drive efficient, safe, and high-quality installation operations in line with KONE methods.
  • Ensure that KONE adds value to customers' projects with seamless and reliable project delivery.
  • Drive profitable, reliable, and efficient project management practices in line with KONE methods.
  • Ensure accuracy of schedule, revenue, and cost planning as per front line policy.
  • Drive proactive identification and execution of value-add service and change order opportunities.
  • Manage and develop required project management competences.
  • Organize and operate regular portfolio and operational reviews (traction control) to manage project and installation performance.
  • Maintain and communicate order book status, resource needs, and installation capacity as part of the Sales and Operations planning process.
  • Ensure that both KONE and subcontracted installers are trained, certified, competent, and capable to conduct their work.
  • Responsible for making sure that the safety and quality audits are carried out.
  • Accountable for financial and customer performance of projects within their region.
  • Actively monitor and report project and installation performance, ensures action on deviations.
  • Ensure effective deployment and benefit realization of KONE Way and local initiatives.
  • Provide input and feedback about changes needed to KONE Way.

Requirements

  • Industry knowledge is desirable.
  • Safety and quality management.
  • Proven team management experience.
  • Customer relationship management.
  • Stakeholder management.
  • Project management both large and small projects.
  • Forecasting and capacity planning.
  • Managing performance and financials.
  • Understanding of relevant laws, standards, norms, and other requirements.
  • General contractual understanding.
  • Construction industry and building system knowledge.
  • Change management and training skills.
  • Subcontractor management.
  • Good communication in both written and spoken English.
  • Collaborative team player.
  • Microsoft Project.
  • CSCS Card is essential.
  • SMSTS qualification is essential.

Benefits

Competitive Salary, 25 Days Holiday, Company Pension Scheme, Employee Assistance Programme, PDI, Life Assurance, Private Medical Insurance, Kone Discounts, Car, or Car Allowance & Bonus.