Customer Service Team Leader

4 weeks ago

London, Greater London, United Kingdom Guidant Global Full time
Customer Service Team Leader

Guidant Global is seeking an experienced Customer Service Team Leader to join the Customer Services Team at Brighton & Hove City Council. As a key member of the team, you will be responsible for leading and inspiring team members to deliver outstanding service to customers, stakeholders, and internal teams.

Key Responsibilities:
  • Lead and develop the customer service team, fostering a positive and united team spirit.
  • Coach and mentor team members to achieve their full potential, aligning with their Personal Development Plans.
  • Conduct regular one-on-one meetings with team members to discuss performance, goals, and challenges.
  • Prepare the team and services for change, particularly during times of difficulty, and lead the team through change.
  • Motivate the team to ensure all members are engaged and performing effectively.

This is a fully on-site role with no at-home working, requiring you to split your time between two Customer Service Centres to meet business needs.

Requirements:
  • Strong problem-solving and analytical skills.
  • Experience in line managing staff, prioritizing workloads, and practicing time management.
  • Excellent customer service skills, as you will be the first point of contact for customers.
  • Excellent people skills, with the ability to communicate effectively with senior managers, stakeholders, and other staff.
  • Experience of dealing with difficult customers in a customer service environment.
  • Experience working in a local authority environment providing customer services (desirable).

Guidant Global is acting as an Employment Business in relation to this vacancy.

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