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Customer Support Specialist
2 months ago
We are seeking a highly organized and analytical individual to join our Operations team as a Client Procurement Analyst. This role will be based in our Farnborough office and will provide exceptional support to Account Managers and key stakeholders.
The successful candidate will have a strong administrative and analytical background, with excellent communication and relationship-building skills. They will be responsible for providing purchasing data analysis, administration, client service, and contract management support.
The ideal candidate will be able to manage priorities, work independently, and contribute to business growth by completing price benchmarking projects for key stakeholders. They will also be responsible for liaising with clients and suppliers, creating new supplier accounts, and setting up new client accounts.
We are looking for someone with a creative commercial mindset who is open to learning and coming up with innovative ideas to help our customers. If you are a detail-oriented and organized individual with excellent analytical skills, we encourage you to apply for this exciting opportunity.
Key Responsibilities- Complete price benchmarking projects for key stakeholders to contribute to business growth
- Liaise with clients and suppliers regarding product information
- Create new supplier accounts on the database and set up new client accounts when required
- Deliver daily and ad hoc purchasing analysis and reports to Account Managers and key stakeholders
- Contribute towards cost savings and add value by supporting ongoing contract performance
- Work closely with the Account Manager and support clients as needed
- Organized, methodical, and able to manage priorities
- Good verbal and written communication skills
- Excellent relationship-building skills
- Analytical thinker and numerate
- Microsoft Office - Excel, Word, and PowerPoint
- Ability to analyze and interpret complex data using Excel to a high level
- Experience of meeting targets and delivering client satisfaction
We are an equal opportunities employer and are committed to ensuring that no applicant or employee receives less favorable treatment on the grounds of gender, age, disability, religion, belief, sexual orientation, marital status, or race. Please inform us of any required adjustments you may need during interviews.
