Regional Customer Care Champion

1 week ago

Dartford, Kent, United Kingdom Otis College of Art and Design Full time

About Otis College of Art and Design

At Otis College of Art and Design, we are a global leader in the elevator and escalator manufacturing, installation, and service industry. We move 2 billion people every day and maintain approximately 2.2 million customer units worldwide, the industry's largest Service portfolio.

Job Summary

We are seeking a highly motivated and results-driven Service Sales Consultant to join our team. As a Service Sales Consultant, you will be responsible for achieving sales growth through developing a customer prospect pipeline, focusing on winning new maintenance contracts, and selling incremental repair projects.

Key Responsibilities

  • Manage a portfolio of elevator units through maintaining good working relationships with existing customers
  • Serve as primary contact for timely resolution of customer needs surrounding inquiries
  • Develop new customers via cold calling, networking, bids, and tenders
  • Develop your own sales strategy to achieve sales targets
  • Use Otis' sales tools to effectively track opportunities, pipeline, and forecast sales results
  • Conduct sales negotiations and close deals
  • Collaborate with fellow team members, including other sales representatives and field colleagues

Requirements

  • You have a business or technical degree or have completed training as a technician or technical business administrator, and 3 years of prior work experience
  • You have initial experience in the sale of technical service agreements requiring consultation
  • You have a strong customer and service orientation, including excellent interpersonal skills
  • You are characterized by a high level of commitment and reliability
  • You are target-focused, with the ability to work at pace in a demanding, complex, corporate organization

What We Offer

  • A long-term employment contract with a global leader in a crisis-proof industry
  • Remuneration in accordance with local standards
  • 25 days annual leave plus bank holidays
  • Intensive training in technology, processes, and soft skills
  • Flexible working hours with the possibility of remote work

Join Our Team

At Otis College of Art and Design, we are committed to providing opportunities for growth and development. If you are a motivated and results-driven individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity.

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