Customer Service Representative

4 days ago

Dartford, Kent, United Kingdom aira Full time

About Us

Aira is a next-generation home energy champion, passionate about creating smart, sustainable homes that make a positive impact in the world.

Job Summary

We are seeking a dedicated and customer-focused call centre representative to join our team. As a key member of our Call Centre operations, you will be responsible for handling customer inquiries, assisting customers with booking surveys, services, and providing excellent customer service.

Key Responsibilities

  • Answer customer inquiries, resolve issues, and provide solutions to ensure customer satisfaction in a professional and courteous manner.
  • Assist customers with booking appointments, reservations, or services based on their requirements.
  • Provide customers with information about our company, products, and services.
  • Stay up to date with product/service changes, promotions, and updates to provide accurate information to customers.
  • Efficiently manage and maintain booking schedules using our booking software or tools.
  • Coordinate with internal departments to ensure smooth and timely execution of bookings.
  • Escalate complex problems to supervisors or managers when necessary.
  • Maintain accurate customer records in our CRM system.

Requirements

  • Full training will be provided at the Aira Academy.
  • Basic computer application skills.
  • Excellent communication and problem-solving skills.
  • Ability to work well in a team environment and individually.
  • Ability to multitask, manage time effectively, and work in a fast-paced environment.
  • Flexibility to work various shifts, including evening, weekends, and holidays.

What We Offer

  • £24,000 salary + commission.
  • 25 days annual leave + bank holidays.
  • Comprehensive training and ongoing professional development.
  • Opportunity to work in a dynamic and supportive team environment.
  • Career growth and advancement opportunities within the company.

Our Commitment to Diversity and Inclusion

Aira is a champion of diversity and inclusion, believing that a diverse workforce sparks innovation and creativity, enabling us to better serve our customers and communities.

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