Claims Advisor

4 days ago


Manchester, United Kingdom The Talent Crowd Full time
New Claims Advisor Opportunity

We are seeking a highly organized and detail-oriented Claims Advisor to join our dynamic team in Manchester city centre. As a Claims Advisor, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to our ambitious growth targets.

Key Responsibilities:
  • Input and update client details on our computer system.
  • Gather data and input new claims and business enquiries.
  • Proactively complete diary tasks to support the team, including work with referrers, third-party insurers, and medical agencies.
  • Ensure attendance calls meet quality standards and that all key information is obtained and recorded.
  • Work towards targets and deadlines with a focus on excellent customer service and urgency.
  • Chase paperwork and outstanding case information professionally and promptly.
  • Manage medical appointments in a timely manner, adhering to due process.
  • Input and log insurance policies relative to client files.
  • Communicate with witnesses in line with allocated workloads and due process.
  • Undertake administrative tasks to support the business, including document redaction, bundle preparation, and telephone support.
Requirements:
  • Exceptional customer service skills.
  • Basic proficiency in Microsoft Office Suite (Word, Excel, Outlook).
  • Strong organisational skills and attention to detail.
  • Excellent telephone manner and fact-finding abilities.
  • Ability to work well as part of a team.
  • GCSE Maths and English at Grade C or above (or equivalent qualification).

This role is perfect for those who are detail-oriented, proactive, and passionate about delivering top-notch customer service. If you meet the criteria and are ready to take on a new challenge, consider this rewarding opportunity in the heart of Manchester.


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