Claims Administrator

2 months ago


Manchester, United Kingdom First Central Services Full time
Job Description

**About the Role**

We are seeking a highly skilled and motivated Claims Administrator to join our team as a Third Party Claims Intervention Advisor. As a key member of our claims team, you will be responsible for providing exceptional customer service and resolving claims efficiently.

Key Responsibilities:

  • Provide professional and empathetic service to third-party customers, responding to their queries and resolving issues in a timely manner.
  • Liaise with other claims areas to ensure seamless communication and efficient resolution of claims.
  • Identify and refer personal injury claims to our authorized supplier, adhering to current procedures.
  • Accurately maintain reserves and diaries for all aspects of third-party intervention claims.
  • Manage invoices from authorized hire and repair partners, ensuring accuracy and registering payments on the claims system for approval.
  • Be vigilant for potential fraudulent claims and report any suspicious activity to the Counter Fraud Department.

Requirements:

  • Previous experience in a customer service role or similar environment, including hospitality or retail.
  • Previous experience in motor claims is desirable.
  • Excellent communication skills, both verbal and written.
  • Ability to efficiently handle and manage claims while following standard operating procedures.
  • Accurate capture and recording of information on our system.
  • Contribution to a motivated and driven team environment.
  • Proactive attitude and enthusiastic approach.
  • Good time management and organization skills, with the ability to prioritize work.
  • Problem-solving skills, with the ability to adopt a logical approach to resolution.
  • Good numeracy and literacy skills.

About Us

First Central Services is a leading insurance company, driven by data and innovation. We are committed to providing exceptional customer service and resolving claims efficiently. Our team is passionate about building customer relationships and delivering outstanding results.



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