Claims Specialist Advisor

3 days ago


Manchester, United Kingdom First Central Insurance Management Ltd Full time
Claims Specialist Opportunity

We're First Central Insurance Management Ltd, a leading insurance company that protects what matters most to our customers. We're seeking a Claims Specialist to join our team in Manchester, Salford Quays.

About the Role

As a Claims Specialist, you'll handle a variety of motor claims, ensuring fair and timely settlements for customers while adhering to our company's philosophy of claim ownership. You'll continuously seek opportunities to improve processes, increase efficiency, and deliver good outcomes for customers throughout the claims journey.

Key Responsibilities
  • Proactively record, manage, and settle claims aligned to our file ownership principles and procedures.
  • Be accountable for the management of your caseload and deliver against your key performance objectives.
  • Accurately and promptly reserve all files within our reserving philosophy.
  • Process payments on claims files and within your authorities.
  • Continuously monitor for potential fraudulent claims and act according to guidelines.
  • Agree on liability within existing case law and accident circumstances.
  • Adhere to all regulatory requirements, including Consumer Duty, DPA, AML, and Anti-Bribery principles.
Requirements
  • Knowledge of FCA requirements (including individual responsibilities in relation to Consumer Duty).
  • Proven customer service experience.
  • Strong expertise in handling complaints.
What We Offer
  • Generous salary starting at £24,000 up to £28,000, depending on experience.
  • Full 7 weeks training at our office.
  • Monday to Friday, no weekends.
  • Hybrid working: 3 days at home and 2 days in the office, after 6 months (subject to performance & competency).
  • Fully supportive team throughout.
  • £100 off your car insurance.
  • A fun, vibrant, and busy place to work.
  • 25 days holiday plus 8 bank holidays and an extra 'You' day off for important occasions or just a day for you.

We're passionate about our colleagues and know the best people deserve an extraordinary working environment. If you're ready to make a positive impact, apply now and be part of something big.


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