Customer Claims Advisor

4 months ago

Manchester, United Kingdom BCA Full time

**Role Title**: Customer Claims Advisor

**Location**: BCA Manchester/Hybrid.

**Working hours**: 40 hour working week, working 5 days our of 7. 9 hour shifts between 8am - 7pm Monday - Friday and 8am and 5pm Saturday and Sunday

**Salary**: £25,324

We’re looking for go-getters, who are ready to make their mark on the automotive industry. This is your opportunity to play a critical role in how we operate as a business. You’ll have the chance to build on your excellent customer service skills, pioneer new processes and drive BCA forward as part of one big collaborative team.

**Your key responsibilities will be**:

- To manage the customer experience throughout the claim, following the recommended call structure and deliver a high level of customer satisfaction.
- Review, investigate and respond to customers claims which are often complex, to assess claim validation.
- Ensure all queries are followed up and resolved in an efficient and customer focused manner and provide sensible and considered advice to clients regarding what they are entitled to claim for and likely timescales, realistically managing their expectations.
- Working to KPI’s and performance targets you will ensure an accurate and speedy claims resolution by effectively managing your workload/portfolio.
- Ability to deal with challenging customer scenarios positively and objectively whilst managing and resolving customer dissatisfaction.

**To be successful, you’ll bring some of the following skills and experience with you**:

- Experience working within a customer focused Claims management environment is preferable.
- Able to demonstrate excellent Customer Service skills (listening, communication, empathy).
- Positive attitude and natural curiosity to identify improvements.
- Able to work as part of a team.
- Able to work under pressure and exceed targets.

**We’ve put everything in place to ensure you thrive. Competitive salaries, strong core values and an**

**excellent benefits package that includes**:

- Company Pension Scheme
- £500 bonus via our Employee Benefits Platform once you have passed your probation
- Personal Career Development
- Employee Assistance Programme & access to Mental Health First Aiders
- Enhanced maternity, paternity, and adoption leave
- Savings on cars including via cinch

And so much more

As the automotive industry changes, we’re changing with it - putting our people in the front seat for the journey. We’re the number one in what we do for a reason and that’s because of the people we have on our teams. If you want to be a part of a business like this; unrivalled, exciting and appreciative of the work you do, join BCA.

At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than just any other place to work. We’re Europe’s largest vehicle remarketing business, the backbone of the UK’s automotive supply chain, and the best place to build the career you want.

  • Claims Advisor

    4 months ago

    Manchester, United Kingdom 123 Recruitment and Training Full time

    **Claims Advisor** **Salary £23,000 - £25,000 + OTE £45,000 Uncapped** Role Description This is a full-time, on-site role located in Manchester for a Claim Advisor. The Claim Advisor will be responsible for on-boarding new clients regarding their housing claims and related matters, and will work closely with the Admin Team to ensure timely and accurate...

  • Claims Advisor

    2 weeks ago

    Manchester, United Kingdom The Talent Crowd Full time

    Claims Advisor Role OverviewThe Talent Crowd is seeking a skilled Claims Advisor to join their dynamic team in Manchester city centre. As a Claims Advisor, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to the company's ambitious growth targets.Key Responsibilities:Input and update client...

  • Customer Claims Advisor

    5 months ago

    Manchester, United Kingdom BCA Full time

    **Role: Customer Claims Advisor** **Location**: BCA Manchester (hybrid) **Working hours**: 40 hrs over 5 of 7 days; 9hr shifts between 8am and 7pm Mon-Fri and 8am-5pm Sat - Sun. Shift pattern to be determined based on business and personal requirements **At BCA, we’re altogether, more. More than just your average vehicle remarketing company. More than...

  • Claims Advisor

    5 months ago

    Manchester, United Kingdom FDM Solicitors Full time

    **Title**:Claims Advisor **Reporting to**:Head of Department **Overall Responsibility**:Operations Director **Experience**: A minimum of 1 year experience in sales/telephony/business administration **Type**:Full Time FDM Solicitors is a busy multi-disciplinary practice based in Manchester City Centre who specialise in financial mis-selling, housing...

  • Claims Advisor

    2 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Claims Advisor - Manchester City Centre Are you seeking a role that offers a balanced work-life schedule, a competitive salary, and the chance to make a meaningful impact? A leading firm in Manchester city centre is looking for a New Claims Advisor to join their dynamic team. This full-time position, Monday to Friday from 9am to 5pm, offers a salary of...

  • Claims Intervention Advisor

    1 month ago

    Manchester, United Kingdom iuvo BioScience, llc. Full time

    {"h1": "Third Party Claims Intervention Advisor", "p": "At First Central, we're looking for a talented and ambitious individual to join our team as a Third Party Claims Intervention Advisor. As a key member of our claims team, you'll be responsible for providing exceptional customer service and resolving claims efficiently and effectively. Your key...

  • Claims Advisor

    2 months ago

    Manchester, United Kingdom Pertemps Network Group Full time

    Claims Advisor - Manchester City CentreAre you seeking a role that offers a balanced work-life schedule, a competitive salary, and the chance to make a meaningful impact? A leading firm in Manchester city centre is looking for a New Claims Advisor to join their dynamic team. This full-time position, Monday to Friday from 9am to 5pm, offers a salary of...

  • Claims Advisor

    2 months ago

    Manchester, United Kingdom Pertemps Network Group Full time

    Claims Advisor - Manchester City CentreAre you seeking a role that offers a balanced work-life schedule, a competitive salary, and the chance to make a meaningful impact? A leading firm in Manchester city centre is looking for a New Claims Advisor to join their dynamic team. This full-time position, Monday to Friday from 9am to 5pm, offers a salary of...

  • Motor Claims Customer Advisor

    5 months ago

    Manchester, United Kingdom Balfour Wilson Recruitment Specialists Ltd Full time

    Our client is looking to add to their ever growing team and are looking for their next group of AMAZING Motor Handler Claims Advisors. The role, once induction and training is completed is 4 days at home and 1 in the office, however for people less experienced, initially you will be 100% in the office until such time you are ready to join the 4-1...

  • Claims Advisor

    1 month ago

    Manchester, United Kingdom The Talent Crowd Full time

    New Claims Advisor OpportunityWe are seeking a highly organized and detail-oriented individual to join our team as a New Claims Advisor. As a key member of our team, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to our company's ambitious growth targets.Key Responsibilities:Input and update...

  • Claims Advisor

    1 month ago

    Manchester, United Kingdom The Talent Crowd Full time

    New Claims Advisor OpportunityWe are seeking a highly organized and detail-oriented individual to join our team as a New Claims Advisor. As a key member of our team, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to our company's ambitious growth targets.Key Responsibilities:Input and update...

  • Claims Advisor

    1 month ago

    Manchester, United Kingdom The Talent Crowd Full time

    New Claims Advisor OpportunityWe are seeking a highly organized and detail-oriented individual to join our team as a New Claims Advisor. As a key member of our team, you will play a crucial role in ensuring that new enquiries are handled promptly and efficiently, contributing to our company's ambitious growth targets.Key Responsibilities:Input and update...

  • Motor Claims Customer Advisor

    5 months ago

    Manchester, United Kingdom Balfour Wilson Recruitment Specialists Ltd Full time

    Our client is looking to add to their ever growing team and are looking for their next group of AMAZING Motor Handler Claims Advisors. The role, once induction and training is completed is 4 days at home and 1 in the office, however for people less experienced, initially you will be 100% in the office until such time you are ready to join the 4-1...

  • Customer Service Advisor

    4 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    **About us** Switch Advisor Ltd is a small business in Manchester. We are professional, customer-centric and inclusive. Our work environment includes: - Modern office setting - On-the-job training - Safe work environment - Company perks We are looking for a Customer Service Advisor to join our team in Manchester. This position is responsible for...

  • Claims Advisor

    3 weeks ago

    Manchester, United Kingdom CV-Library Full time

    Our client a busy Solicitors based in Manchester City Centre who specialise in financial mis-selling and housing disrepair. They are currently undergoing a period of substantial growth and we are seeking a highly motivated and enthusiastic Claims Advisor to join our New Claims Team. Main Duties and Responsibilities include: As a Claims Advisor, you will be...

  • New Claims Advisor

    1 month ago

    Manchester, United Kingdom CV-Library Full time

    New Claims Advisor - Manchester City Centre Are you seeking a role that offers a balanced work-life schedule, a competitive salary, and the chance to make a meaningful impact? A leading firm in Manchester city centre is looking for a New Claims Advisor to join their dynamic team. This full-time position, Monday to Friday from 9am to 5pm, offers a salary...

  • Claims Advisor

    1 month ago

    Manchester, UK, Greater Manchester, United Kingdom Pertemps Network Group Full time

    Claims Advisor - Manchester City CentreAre you seeking a role that offers a balanced work-life schedule, a competitive salary, and the chance to make a meaningful impact? A leading firm in Manchester city centre is looking for a New Claims Advisor to join their dynamic team. This full-time position, Monday to Friday from 9am to 5pm, offers a salary of...

  • Claims Intervention Advisor

    2 weeks ago

    Manchester, United Kingdom iuvo BioScience, llc. Full time

    We're seeking a talented Claims Intervention Advisor to join our team at First Central Insurance & Technology Group. As a key member of our claims team, you'll be responsible for providing exceptional customer service and resolving claims efficiently.Key Responsibilities:Provide professional and empathetic service to customers via phone and email.Answer...

  • New Claims Advisor

    4 weeks ago

    Manchester, United Kingdom The Talent Crowd Full time

    New Claims Advisor - Manchester City CentreAre you seeking a role that offers a balanced work-life schedule, a competitive salary, and the chance to make a meaningful impact? A leading firm in Manchester city centre is looking for a New Claims Advisor to join their dynamic team. This full-time position, Monday to Friday from 9am to 5pm, offers a salary of...

  • Customer Service Advisor

    5 months ago

    Manchester, United Kingdom Switch Advisor Ltd Full time

    As a Customer Service Advisor, you will play a crucial role in ensuring our customers have a positive experience with our products/services. You will be responsible for addressing customer inquiries, resolving issues, and providing support to enhance overall customer satisfaction. **Responsibilities**: - Provide exceptional customer service to clients by...