Global Account Operations Specialist
4 weeks ago
Renésas is seeking a talented graduate in business, marketing, finance or similar field to join our team as a Global Account Owner (GAO) NCG in our UK office.
Key Responsibilities:
- Drive the supply/demand relationship, logistics programs as a business partner to the Global Account Manager (GAM).
- Support the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
- Gain a global understanding of customer demands, processes, and supply chain needs.
- Proactively engage with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
- Find solutions related to delivery escalations from Global accounts and liaise with internal departments (Sales, Planning and Logistics etc.).
- Handle worldwide allocation for specific products and be the main interface with customer headquarters.
- Represent Renésas at customer meetings, preparing and presenting regular data on supply / demand health and for potential executive level escalations/ meetings.
Qualifications:
- Degree in business, marketing, finance or similar field.
- New College Graduate or maximum of 2 years' experience in customer service, sales support, or similar role.
- Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
- Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
- Strong analytic and quantitative skills, ability to determine trends and propose solutions.
- Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
- Must be able to work independently and with strong problem-solving skills.
- Strong MS Excel skills along with other MS Office products.
- Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.
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