Global Account Operations Specialist

4 weeks ago


Wooburn Green, Buckinghamshire, United Kingdom Renesas Electronics Full time

Renésas is seeking a talented graduate in business, marketing, finance or similar field to join our team as a Global Account Owner (GAO) NCG in our UK office.

Key Responsibilities:

  • Drive the supply/demand relationship, logistics programs as a business partner to the Global Account Manager (GAM).
  • Support the GAM with continuous forecast validation, forecast and backlog alignment and review of demand changes.
  • Gain a global understanding of customer demands, processes, and supply chain needs.
  • Proactively engage with the customer to understand their global order fulfillment to avoid supply/demand gaps and/or excess.
  • Find solutions related to delivery escalations from Global accounts and liaise with internal departments (Sales, Planning and Logistics etc.).
  • Handle worldwide allocation for specific products and be the main interface with customer headquarters.
  • Represent Renésas at customer meetings, preparing and presenting regular data on supply / demand health and for potential executive level escalations/ meetings.

Qualifications:

  • Degree in business, marketing, finance or similar field.
  • New College Graduate or maximum of 2 years' experience in customer service, sales support, or similar role.
  • Good team player with the ability to work in teams and cross regions with a proactive approach, consistently delivering high-quality customer service with focus on building relationships and achieving quality results.
  • Ability to adapt to change, work across different ERP systems, reports & procedures in a fast-paced environment with a good resilience to stress.
  • Strong analytic and quantitative skills, ability to determine trends and propose solutions.
  • Advanced command of English both spoken and written. Demonstrating clear and concise written and verbal communication to internal and external stakeholders
  • Must be able to work independently and with strong problem-solving skills.
  • Strong MS Excel skills along with other MS Office products.
  • Familiarity with SAP, Model N, Salesforce or Power BI is an added advantage.


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