Guest Services Team Lead
5 days ago
We are seeking a highly skilled Guest Services Supervisor to join our team at Hampton by Hilton London City. As a key member of our Front Office department, you will be responsible for assisting the Reception Manager with the daily running of the hotel, ensuring a professional and efficient service is provided to our guests.
Key Responsibilities- Assist the Reception Manager with the daily running of the Front Office department, including procedures and health and safety.
- Maintain positive team morale and provide sufficient training and coaching to team members.
- Ensure all Receptions duties are carried out as laid out in the shift procedure, including support to food and beverage when needed.
- Handle all enquiries, comments, and complaints in a courteous and professional manner.
- Provide mentoring, coaching, and regular feedback to improve team member performance and ensure the team reaches their departmental goals.
- Previous experience in a hotel environment, preferably in a supervisory role.
- Excellent communication and interpersonal skills.
- Excellent command of the English language.
- Previous experience with OnQ system would be desirable.
- Smart professional appearance and punctuality are essential.
Hampton by Hilton London City is a unique hotel located in the heart of the city, offering a warm and welcoming environment for our guests. We are a people-focused team that values excellent customer service and teamwork.
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Guest Services Team Leader
5 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...
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Guest Services Team Leader
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to creating positive and memorable interactions for our clients. Role: Deputy Guest Services Manager As a Deputy Guest Services Manager, you will play a vital role in shaping the success of our team. You will be responsible for fostering a thriving work...
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Guest Services Team Coordinator
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeGuest Services Team Coordinator at Rapport Guest ServicesThe Guest Services Team Coordinator will play a pivotal role in managing the daily functions and customer interactions of the front of house team at Rapport Guest Services. The primary duties include:Building and maintaining relationships with clients, customers, and service partnersOffering guidance...
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Guest Service Ambassador
1 day ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...
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Guest Service Ambassador
1 day ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is seeking a highly skilled and enthusiastic Guest Service Ambassador to join our team. As a key member of our team, you will be responsible for delivering exceptional customer service and ensuring a seamless experience for our guests.Key ResponsibilitiesProvide warm and welcoming greetings to all guests, adhering to our...
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Guest Services Team Leader
3 months ago
London, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting for a Guest Services Team Leader at one of our prestigious client offices near Liverpool Street Station. This is a 40 hr/week, Monday to Friday role, with occasionally overtime as we have events on site. Main Responsibilities The main responsibilities in this role are: - Manage the team - Oversee the Events - Register...
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Guest Services Coordinator
5 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...
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Guest Services Coordinator
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRapport Guest Services is seeking a dedicated and personable individual to join our team as a Guest Services Coordinator. This role involves providing exceptional customer service and administrative support across various buildings within our portfolio. As a Guest Services Coordinator, you will be the first point of contact for guests and visitors, ensuring...
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Guest Services Supervisor
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeKey Responsibilities:Deliver outstanding service to both internal clients and visitors, upholding exceptional standards.Greet all guests and visitors with warmth and professionalism.Oversee the ground floor and welcome area, aiming to create unforgettable experiences.Maintain a flexible approach to various situations.Become proficient in booking systems and...
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Guest Services Administrator
5 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...
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Guest Services Administrator
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeRole Overview The primary focus of this position is to ensure an exceptional experience for all visitors and guests. Responsibilities will encompass, but are not limited to: Greeting visitors warmly and facilitating a smooth and personalized guest experience. Responding to all guest inquiries promptly and courteously. Supporting the building manager...
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Client Services Team Lead
5 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...
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Client Services Team Lead
3 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeAbout Rapport Guest Services We are a leading provider of exceptional guest experiences, dedicated to exceeding client expectations and fostering positive relationships. Deputy Client Services Manager As a Deputy Client Services Manager, you will play a vital role in ensuring the smooth operation and success of our client service team. You will be...
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Guest Services Ambassador
3 months ago
London, United Kingdom Rapport Guest Services Full timeJob Introduction **We are delighted to be recruiting a Guest Services Ambassador to join a brand-new Rapport team at our client's offices located near St Paul’s in London. **Our client is a UK is a leading IT company which brings together the right technology & expertise to solve your most complex organisational challenges. **_This is a full-time,...
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Guest Services Associate
4 weeks ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJoin Our Esteemed TeamWe are excited to announce an opportunity for a Front Desk Coordinator to become a vital part of our vibrant workplace. If you thrive on providing exceptional guest experiences and enjoy fostering connections, this position is tailored for you.Key Responsibilities:Greet visitors warmly and in a personalized mannerAddress guest inquiries...
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Guest Service Ambassador
3 months ago
London, United Kingdom Rapport Guest Services Full timeJob Introduction We are recruiting Guest Services Ambassadors - Hospitality and Reception to join our team based at our prestigious client's offices in the heart of the City of London. You will be part of a fantastic team and will enjoy working in a fast-paced environment. The core hours of the GSA will be an 8-hour shift within the service hours of 07.00...
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Deputy Guest Services Manager
5 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...
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Deputy Guest Services Manager
6 days ago
London, Greater London, United Kingdom Rapport Guest Services Full timeJob SummaryRapport Guest Services is seeking a highly skilled and experienced Deputy Guest Services Manager to join our team. As a key member of our management team, you will be responsible for creating a thriving workplace and ensuring your team is satisfied in their job and work environment.Key ResponsibilitiesManage rotas, sickness, lateness, and staffing...
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Guest Service Ambassador
4 months ago
London, United Kingdom Rapport Guest Services Full timeRole Responsibility Your responsibilities will include to: Warmly greet all guests/ visitors with a smile, following agreed standards. Escort guests to required destination (if required), ensuring smooth transitions between team members at each stage of their journey. Always look for opportunities to develop our service and innovations. ...
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Guest Service Ambassador
3 months ago
London, United Kingdom Rapport Guest Services Full timeJob Introduction **We are looking to welcome 2 high motivated, creative and enthusiastic Guest Service Ambassadors to the Rapport family in London.** This is the ideal role for someone who has an incredible ability to spark immediate Rapport with the guests arriving to the building. You will be an integral part of a highly professional team focused on...