Strategic People Operations Director
2 days ago
AWE Plc seeks a highly skilled Head of People Services to lead the operational and strategic direction of the People Services team. The successful candidate will be responsible for delivering efficient, high-quality people services across the organisation.
The role involves oversight of the end-to-end employee lifecycle, from employee and manager queries about processes and system navigation, to informal coaching and advice to line managers applying HR policies through to complex employee relations case management.
The Head of People Services will ensure the People services processes and interfaces are employee centric and digitally enabled as part of an agreed service catalogue, driving innovation and change by deploying leading edge digital solutions to all people services.
Key Responsibilities- Provide a controlling mind for the digital strategy across the People & Places function; shape and innovate the future of people applications and their role in driving process, experience and insight efficiency
- Lead the people strategy for the adoption of AI, working closely with the IS function
- Build strong external networks across the service delivery and digital experience and analytics space
- Ensure the seamless delivery of People services, execution of HR policies and procedures, implementation of best practice, and service excellence demonstrated though key performance indicators and defined service standards that effectively balances strategic thinking and detailed operational delivery in a high pace and demanding service area, using professional judgement to drive decision making in a safety critical environment
- Be an inspirational team manager and leader, ensuring resource and workload is organised effectively, team members have the capability and tools to perform to a high standard, the right support is in place to enable strong team well-being and resilience in what can be a very challenging work area, and ensuring high performance standards are delivered
- Collaborate effectively across the People & Places function and AWE's Trade Unions, building trusted and credible relationships which can be used to drive and influence the effectiveness and consistency of the People Service agenda in keeping with AWE's People Experience strategy
- Develop and implement the People & Places technology roadmap, ensuring People Data architecture is fit for purpose and HRIS capability meets the needs of the business
- Deliver a high performance People service, according to defined service standards and key performance indicators
- Lead and manage a team of HR professionals ensuring high performance, capability, engagement and well-being
- Ensure fit for purpose people centric Policies, procedures, tools and resources are implemented and continuously reviewed and maintained to meet business requirements
- Lead and deliver the digital strategy for People and Places function
- Deliver thought leadership and innovate application use to deliver efficiencies and improved insight
- Bachelors degree or equivalent experience
- Proven experience of the design and delivery of digital strategy and understanding of AI/evolving technology capability. Strong technical capability and application knowledge is vital
- Experience of working in partnership with system integrators to design roadmaps and have delivered successful system implementation change projects at scale
- Proven experience managing and leading and motivating a People Services team
- Demonstrable knowledge and experience in all aspects of employee relations and case management
- Experience using data and analytics to inform decision making, monitoring performance and identify areas for improvement
- Evidence of anticipating future HR trends and challenges and developing strategies to address them
- Experience of building strong relationships with trade unions to achieve business outcomes
- Evidence of effective design and delivery of a digital roadmap
- In-depth knowledge of HR processes and best practice
- CIPD Qualification is highly desirable
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