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Night Receptionist

2 months ago

London, Greater London, United Kingdom The Soho Hotel Full time
{"title": "Night Receptionist", "description": "Deliver Exceptional Guest Service

As a Night Receptionist at The Soho Hotel, you will be the face of our hotel during the night shift, ensuring that every guest feels welcomed and valued. Your role involves managing the reception desk, handling guest inquiries, and providing a seamless check-in and check-out process.

Key Responsibilities:
  • Deliver exceptional service to all guests, ensuring their needs are met promptly and professionally.
  • Handle check-in and check-out procedures efficiently and accurately.
  • Manage guest inquiries, reservations, and requests, providing information about hotel services and local attractions.
  • Maintain a high level of attention to detail in all tasks, ensuring accuracy and efficiency.
  • Coordinate with other departments to ensure guest satisfaction and smooth operations.
  • Ensure the reception area is tidy and presentable, with all necessary materials and supplies.
  • Follow safety and security protocols to ensure a safe environment for guests and staff.
What We Offer:
  • A competitive hourly rate of £13.22.
  • A four on, four off working pattern from 8pm to 8am, ensuring you have a balanced work-life schedule.
  • Access to Wagestream, our financial wellbeing app, allowing you to stream your accrued earnings before payday.
  • Health cash plan, including contributions towards dental, optical, alternative, and complementary therapies.
  • Discounted cinema tickets, gym membership, travel, retailers, and restaurants.
  • Generous 30% discount off food and drinks at our restaurants and bars.
  • Complimentary meals on shift.
  • Referral bonus scheme for recommending top talent.
  • Flexible scheduling without split shifts.
  • Dry cleaning service for work attire and discounted personal dry cleaning.
  • Enhanced holiday allowance based on length of service.
  • Season ticket loan for convenient commuting.
  • Ongoing training, professional development, and fully funded English lessons.
  • Regular social events, team activities, and fitness sessions.
  • Benefits like cycle to work scheme and annual long service awards.
  • One allocated paid day per year for volunteering work.
  • Exclusive discounts at Design Hotels, staff sales, spa discounts, and product perks.
Why Join The Soho Hotel?

The Soho Hotel is an international, award-winning group of luxury hotels and bars in London and New York. We are renowned for our unique interiors and exceptional service, and we are committed to delivering memorable experiences for our guests.

We are proud to have been recognized by the hospitality and travel industries for our achievements. Some of our recent awards and accolades include:

  • Times Best Places to Work 2024.
  • The King's Award for Enterprise 2024 for outstanding contribution to International Trade.
  • GM of the Year Finalist – Helle Jensen – Cateys 2024.
  • Ham Yard Hotel - two AA Rosettes for Culinary Excellence, Ham Yard Bar & Restaurant, 2024, as well as an AA Breakfast Award.
  • Dorset Square Hotel – One AA Rosette for Culinary Excellence, The Potting Shed, 2024.
  • Warren Street Hotel - Travel & Leisure 'IT List' best hotels in the world.
  • Whitby Hotel, Crosby Street, and Warren Street - Michelin keys.
  • The Soho Hotel and Ham Yard - Conde Nast Traveller 2023 Top Hotels in London.
  • Number Sixteen - Best Boutique Hotels in London, The Times, 2024.

We are committed to excellence, creativity, and a genuine passion for hospitality. If you are a motivated and enthusiastic individual who is passionate about delivering exceptional guest service, we would love to hear from you.

In line with the Asylum and Immigration Act 1996, we do require all applicants to have the eligibility to live and work in the United Kingdom. Documentation will be required at interview stage.

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