School Liaison Officer

4 weeks ago


North Wales, United Kingdom Transport for Wales Full time

This is a part-time role of 18 hours per week, with the potential to become full-time in the near future.

Equal Opportunities

At Transport for Wales, we value diversity, which makes us stronger, helps us understand our customers better, and enables us to make better decisions and be more innovative.

We're building a diverse team that mirrors the communities we serve, and we're determined to be one of Wales' leading inclusive employers.

Who We Are

We're on a mission to transform transport in Wales and make it fit for the future, whether that's rail, bus, walking, or cycling.

We want to inspire a nation to change the way it travels, so that we all travel more sustainably and help to combat the climate emergency we're all facing.

Role Responsibilities

  1. Maintain and develop a strong working partnership with specified local schools and colleges.
  2. Ensure the safe and orderly conduct of students attending Harlech and Tywyn schools and Pwllheli college while travelling and using TFW services/stations during school term times.
  3. Assist high schools with the issuing of pupil travel passes as required at the beginning of the September school term.
  4. Assist Conductors on train services as required out of school term times.
  5. Assist TFW in operating trains in a safe and timely manner and to provide help and information to all customers.
  6. Maintain a high profile and be proactive in preventing anti-social behaviour on TFW services.
  7. Engage with local schools and colleges delivering rail safety and behaviour expectations.
  8. Assist with local event planning and promoting TFW services.

Who We're Looking For

  1. A flexible individual who can meet shift working requirements, as working hours will occasionally include weekend working.
  2. Excellent communication and organisational skills.
  3. Understanding the importance of rules, regulations, and strict instructions.
  4. Patience, with the ability to remain calm and responsible under pressure and in difficult situations.
  5. GCSE or equivalent, with a grade of C or above in Mathematics and English.

Welsh Language Skills

The ability to speak/write Welsh would make a great addition to your application, but it is not essential for this role.

Transport for Wales supports and promotes the use of the Welsh Language by employees and will encourage them to develop, improve, and maintain their Welsh Language skills.



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