Resident Liaison Officer
3 weeks ago
The Role
We are seeking a Resident Liaison Officer to join our Wates Living Space Planned Maintenance Team in the North East region. As a key member of our team, you will be responsible for liaising with tenants and project staff to ensure a safe and secure environment.
Key Responsibilities
- Support the lead supervisor in the construction of the programme of works per annum.
- Ensure effective communication with all stakeholders and attend regular progress meetings.
- Provide clear understanding of works to occur to the tenants and issue notices for access.
- Maintain a complaints procedure and deal with disputes and damage claims.
- Attend community events organised.
- Report all defects to Project Lead and advise on any trends.
About Wates
Wates is one of the UK's leading family-owned development, building and property maintenance companies. We are driven by our purpose, 'reimagining places for people to thrive' and our three promises:
Thriving Places – working with customers, partners and communities to create places that are more sustainable, inclusive, and full of opportunity.
Thriving Planet – protecting nature and taking action on climate change by collaborating and innovating with our partners.
Thriving People – creating opportunities and relationships so that everyone who works for and with us feels included, invested in, and treated with care.
We are proud to be recognised as Gold Investors in People and as a Disability Confident employer.
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