Telephone Support Team Member

3 weeks ago


Manchester, United Kingdom AJ Bell Full time
About the Role
As a Telephone Support Team Member at AJ Bell, you will be responsible for delivering exceptional customer service to our clients. You will answer customer inquiries, resolve issues, and provide support via phone, email, and our secure messaging system. This role requires excellent communication skills, both written and verbal, and the ability to work under pressure to meet deadlines.

The ideal candidate will have five GCSEs grades A*-C (or equivalent), including Maths & English, as well as excellent customer service skills. They should also have a polite and professional telephone manner, strong communication skills, and experience with Microsoft Word, Excel, and Outlook. Previous experience in a call/contact centre role is desirable but not essential.

We offer a competitive starting salary of £26,368 per annum, with opportunities for career progression and professional development. Our benefits package includes a choice of pension schemes with matched contributions up to 6%, discretionary bonus scheme, annual free share awards scheme, Buy As You Earn Scheme, Health Cash Plan, discounted private healthcare scheme, dental plan, on-site gym, employee assistance programme, bike loan scheme, sick pay pledge, enhanced maternity, paternity, and shared parental leave, and more.

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