Telephone Support Specialist
2 weeks ago
We are looking for a skilled Telephone Support Specialist to join our team and provide award-winning service to our customers. In this role, you will answer customer inquiries, resolve queries at the initial point of contact, and use secure messaging systems in line with service level agreements and compliance policies.
As a Telephone Support Specialist, you will be an integral part of our telephone support team and play a key role in providing our award-winning service to our customers. With excellent career development opportunities available, this role is ideal for hardworking and articulate individuals who are passionate about delivering exceptional customer experiences.
The successful candidate will have excellent customer service skills, a polite and professional telephone manner, strong communication skills, and the ability to work under pressure and meet deadlines. Previous experience in a call/contact centre role is desirable but not essential.
What We Offer
* A competitive salary of £25,000 - £32,000 per annum (dependent on experience)
* 25 days' holiday entitlement increasing up to 31 days with length of service
* Holiday buy and sell scheme
* Choice of pension schemes with matched contributions up to 6%
* Discretionary bonus scheme
* Annual free share awards scheme
* Buy As You Earn (BAYE) Scheme
* Health Cash Plan – provided by SimplyHealth
* Discounted private healthcare scheme and dental plan
* Free gym membership, with an on-site gym providing a wide range of free classes
* Employee Assistance Programme
* Sick pay pledge
* Enhanced maternity, paternity, and shared parental leave
* Discounted nursery fees at Kids Planet on Exchange Quay
* Loans for travel season tickets
* Charitable giving opportunities through salary sacrifice
* Calendar of social events, including monthly payday drinks, annual Christmas party, summer party, and much more
* Parking at Exchange Quay
* Personal development programmes built around you and your career goals, including access to personal skills workshops
* Ongoing technical training
* Peer recognition scheme, with rewards including restaurant and shopping vouchers or time off
* Monthly leadership breakfasts and lunches
* Casual dress code
* Access to a range of benefits from our sponsorship deals
Our company culture is built on building strong connections by working together, which is why we offer a hybrid working model where you will spend 3-4 days per week in the office. For new team members, the first 3 months will be spent full-time in the office to help you immerse yourself in our business and build valuable relationships with your colleagues.
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