Telephone Operator

4 months ago

Manchester, United Kingdom Flat Fee Recruiter Full time

M2 Manchester

Base salary of £22,500 + commission earning potential

**Antony Hodari Solicitors**

Permanent

17 hours ago

Antony Hodari Solicitors has an opportunity for a **Telephone Operator **that is too good to miss When you join us, you’ll be part of a workforce that truly values each and every member of the team.

**Telephone Operator**
**Manchester, M2 2EE**

**Full time 37.5 hours per week**

**Shift patterns: Monday to Friday (between 8am and 8pm) and Saturday (9am to 5pm)**

**Salary £22,500 with opportunity to earn commission payments**

**OTE Commission**

**Please Note: Applicants must be authorised to work in the UK**

Antony Hodari Solicitors has been delivering an industry leading service to clients throughout the UK for nearly 40 years. Specialising in housing litigation, we fight for tenants living in sub-standard accommodation to bring landlords to account. Client care is at the heart of everything we do, evidenced by our rating of 4.8 on Trustpilot and Reviews.io.

**What’s on offer at Antony Hodari Solicitors?**
- This is a fabulous opportunity to join a respected law firm and be a key player in a well-established and growing team.
- As our new Telephone Operator, you can also expect to receive the following:

- Salary £22,500
- Opportunity to earn additional monthly commission payment.
- Annual salary review
- 25 days plus bank holidays
- Day off on your birthday
- Pension scheme with 6% employer contribution
- Training, development, and support
- Company sick pay
- City Centre location
- Casual dress
- Cycle to work scheme

**The role**:

- The successful applicant will support the Part 8 Enforcement Team by contacting clients via telephone to follow up on housing disrepair claims. Warm leads will be contacted using a dialler, requiring an excellent telephone manner.
- The role involves discussing progress with clients, confirming completion of works or compensation, and documenting details in our case management system. If issues remain unresolved, a new case is created for the Part 8 Enforcement Team. This position is vital for ensuring compliance with legal agreements with landlords.
- We recognise that our people are our most valuable asset, and we have a track record of developing staff of the future.
- Key tasks (not an exhaustive list):_
- Contacting existing clients by phone to obtain instructions on the position with regards to any outstanding repairs to the property
- Review the agreed schedule of works with the Client to confirm what has been completed / remains outstanding
- Liaise with Breach Manager / other departments
- Ring existing clients on a dialler (warm leads only)
- Good telephone manner with an ability to explain next steps to clients
- An ability to empathise with clients and be able to manage expectations
- If any works outstanding set up new claim on our case management system (full training will be provided)

**The successful applicant**:

- To excel in this role, you will be able to meet the following criteria:

- Strong written and verbal communication skills, including a pleasant telephone manner
- Building rapport, active listening, and effectively steering conversations are key to the role
- Confidence on the phone is crucial to provide empathetic and persuasive client assistance
- Organisational skills and attention to detail are vital for managing tasks effectively
- Proficiency in MS Office is required
- Ability to work independently while maintaining close collaboration with a team
- Eagerness to learn is crucial, as training will be provided for the role
- Experience:_
- Experience in meeting targets and driving commission is a necessary requirement
- Experience in a target-based telephone contact role would be ideal; it may also suit an applicant with general telephone customer service role experience
- Experience using a telephone dialler is advantageous
- Case Management System experience would be helpful _but is not _essential, as training will be provided
- If the above sounds like you, we would love to know even more about you - don’t hesitate to apply

**You must be authorised to work in the UK. No agencies please.**
- Other suitable skills and experience include Telesales, Customer Service Agent, Customer Service Advisor, Client Care, Customer Support, Administrator, Client Coordinator, Customer Service Coordinator, Call Centre, Telephone Operator, Phone Operator, Telemarketer, Telesales Executive, Customer Assistant, Telephone Agent, Telephone Claims Agent, Telephone Claims Representative, Call Centre Agent, Breach Claims Agent.

  • Telephone Counsellor

    7 days ago

    Manchester, United Kingdom ARCHER RESOURCING LTD Full time

    We are offering a unique opportunity for a passionate Counsellor to join a forward-thinking, service-led organisation known for its commitment to mental health and employee wellbeing. This role is ideal for someone eager to make a difference, providing crucial emotional support via a 24/7 helpline, with opportunities for career progression and personal...

  • Telephone Counsellor

    3 weeks ago

    Manchester, United Kingdom The Portfolio Group Full time

    Telephone Counsellor LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS Are you a BACP registered member? Or registered with a Counselling Body? Have you completed 150 hours or more? Have you got a degree in counselling or a level 4 diploma? Have...

  • Telephone Counsellor

    6 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    Telephone CounsellorLOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID).SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITSAre you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got...

  • Telephone Counsellor

    5 days ago

    Manchester, United Kingdom CV-Library Full time

    Telephone Counsellor LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS Are you a BACP registered member? Or registered with a Counselling Body? Have you completed 150 hours or more? Have you got a degree in counselling or a level 4...

  • Telephone Counsellor

    3 days ago

    Manchester, Greater Manchester, United Kingdom The Portfolio Group Full time

    Telephone Counsellor LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: 30k - 34k DOE + 3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS Are you a BACP registered member? Or registered with a Counselling Body? Have you completed 150 hours or more? Have you got a degree in counselling or a level 4 diploma? Have you got...

  • Telephone Counsellor

    2 days ago

    Manchester, United Kingdom The Portfolio Group Full time

    Telephone CounsellorLOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID).SALARY: 30k - 34k DOE + 3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITSAre you a BACP registered member? Or registered with a Counselling Body?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got...

  • Telephone Counsellor

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    EAP WELLBEING COUNSELLOR LOCATION: MANCHESTER OR HINCKLEY (OFFICE BASED OR HYBRID). SALARY: £30k - 34k DOE + £3K OVERNIGHT ALLOWANCE (DEPENDANT ON SHIFTS WORKED) + FANTASTIC BENEFITS REPORTING TO: COUNSELLING MANAGER Are you a BACP registered member? Or registered with a Counselling Body? Have you completed 150 hours or more? Have you got a degree in...

  • Telephone Counsellor

    1 month ago

    Manchester, United Kingdom The Portfolio Group Full time

    Are you a BACP registered member?Have you completed 150 hours or more?Have you got a degree in counselling or a level 4 diploma?Have you got 12months counselling experience?Are you passionate about supporting individuals in their mental health journey? Do you thrive in providing empathetic and effective counselling services? We have an exciting opportunity...

  • Telephone Helpline Support Worker

    4 months ago

    Manchester, United Kingdom Smart Recruit Online Full time

    **Telephone Helpline Support Worker - Home-Based.** As a helpline support worker, you’ll be helping out Interviewers that are in teh field interviewing members of the public with technical, or pay queries, on the telephone (through your computer). Or responding to Participant queries, out-outs and incentives. The results of our research will support...

  • Telephone Collector

    4 weeks ago

    Manchester, United Kingdom SF Recruitment (Manchester) Full time

    About the Role:Our client, a leading parking fine operator, is seeking a dedicated and customer-focused Telephone Collector to join their team at SF Recruitment (Manchester). As a key member of the team, you will play a crucial role in recovering debts on behalf of private parking companies.Key Responsibilities:Make outbound calls to customers to resolve...

  • Telephone Collector

    4 weeks ago

    Manchester, United Kingdom SF Recruitment (Manchester) Full time

    About the Role:Our client, a leading parking fine operator, is seeking a dedicated and customer-focused Telephone Collector to join their team at SF Recruitment (Manchester). As a key member of the team, you will play a vital role in recovering debts on behalf of private parking companies.Key Responsibilities:Make outbound calls to customers to resolve...

  • Crane Operator

    3 months ago

    Manchester, United Kingdom Gulmanda Site Services LTD Full time

    Crane operator required in Manchester. Previous experience and checkable references essential. You must be able to provide the name and telephone number of two previous site managers for referencing purposes. Must have valid CPCS ticket. Send your Cv and we will contact you. **Salary**: £20.00 per hour Schedule: - Monday to Friday Work Location: In...

  • Hoist Operator

    4 months ago

    Manchester, United Kingdom Linsco Recruitment Full time

    Linsco Recruitment require Hoist operative in Manchester for an immediate start. Requirements for the position are: - A valid CSCS Card - Previous experience on site - Full PPE and tools - References upon request from previous employers. If interested in the position please contact the Linsco Recruitment office on telephone number 0115 910 6666 ask for...

  • Operations

    3 months ago

    Manchester, United Kingdom DSV Full time

    Job Req Number: 68710 Time Type: Full Time **DUTIES AND RESPONSIBILITIES** To provide high service level within the agreed service schedule and to meet the customers’ requirements. Communicate with drivers and hauliers to ensure issues are resolved promptly Ensure that the company operates within all agreed operational procedures, and within statutory...

  • 360 Machine Operator

    3 weeks ago

    Manchester, United Kingdom Gulmanda Site Services LTD Full time

    360 Machine Operator required in Manchester. Must be able to provide the name and telephone number of two previous site managers for referencing purposes. Send your CV and we will contact you. **Salary**: £200.00-£220.00 per day Flexible Language Requirement: - English not required Schedule: - Monday to Friday Licence/Certification: - CPCS...

  • Cctv Operator

    3 months ago

    Manchester, United Kingdom Absolute Digital Solutions Ltd Full time

    Absolute Digital Solutions Ltd installs and monitors CCTV systems for customers across the UK. We are currently looking to recruit an enthusiastic and committed person to work as a CCTV Operator in our Control Room. You will be working as part of a team on a shift system. The position is 35 hours+. Shifts are 4 days on and 4 days off, 4 nights on 4 nights...

  • Cctv Operator

    3 months ago

    Manchester, United Kingdom Absolute Digital Solutions Ltd Full time

    Absolute Digital Solutions Ltd installs and monitors CCTV systems for customers across the UK. We are currently looking to recruit an enthusiastic and committed person to work as a CCTV Operator in our Control Room. You will be working as part of a team on a shift system. The position is 35 hours+. Shifts are 4 days on and 4 days off, 4 nights on 4 nights...

  • Warehouse Operative

    3 months ago

    Manchester, United Kingdom Camptech Products Ltd Full time

    **Job description - Warehouse Operative for Caravan Awning Brand** We are looking for a warehouse operative with a aisle master forklifty licence or experience (in house licence offered). Working hours are 8.30am - 4.30pm based in Trafford Park. **DUTIES INCLUDE** - Processing daily orders - Rotating stock in the warehouse - Managing stock levels - Gain...

  • Fleet Operations Coordinator

    3 weeks ago

    Manchester, United Kingdom dnata Catering UK Full time

    About the RoleAs a Fleet Administrator at dnata Catering UK, you will play a vital role in ensuring the smooth operation of our fleet department. Your primary responsibility will be to provide administrative support to the Fleet Department, ensuring compliance with company standards and legislative requirements.Key ResponsibilitiesCentral Fleet...

  • Fleet Operations Coordinator

    4 weeks ago

    Manchester, United Kingdom dnata Catering UK Full time

    About the RoleAs a Fleet Administrator at dnata Catering UK, you will play a vital role in ensuring the smooth operation of our fleet department. Your primary responsibility will be to provide administrative support to the Fleet Department, ensuring compliance with company standards and legislative requirements.Key ResponsibilitiesCentral Fleet...