Telephone Operator

6 months ago


Manchester, United Kingdom Flat Fee Recruiter Full time

M2 Manchester

Base salary of £22,500 + commission earning potential

**Antony Hodari Solicitors**

Permanent

17 hours ago

Antony Hodari Solicitors has an opportunity for a **Telephone Operator **that is too good to miss When you join us, you’ll be part of a workforce that truly values each and every member of the team.

**Telephone Operator**
**Manchester, M2 2EE**

**Full time 37.5 hours per week**

**Shift patterns: Monday to Friday (between 8am and 8pm) and Saturday (9am to 5pm)**

**Salary £22,500 with opportunity to earn commission payments**

**OTE Commission**

**Please Note: Applicants must be authorised to work in the UK**

Antony Hodari Solicitors has been delivering an industry leading service to clients throughout the UK for nearly 40 years. Specialising in housing litigation, we fight for tenants living in sub-standard accommodation to bring landlords to account. Client care is at the heart of everything we do, evidenced by our rating of 4.8 on Trustpilot and Reviews.io.

**What’s on offer at Antony Hodari Solicitors?**
- This is a fabulous opportunity to join a respected law firm and be a key player in a well-established and growing team.
- As our new Telephone Operator, you can also expect to receive the following:

- Salary £22,500
- Opportunity to earn additional monthly commission payment.
- Annual salary review
- 25 days plus bank holidays
- Day off on your birthday
- Pension scheme with 6% employer contribution
- Training, development, and support
- Company sick pay
- City Centre location
- Casual dress
- Cycle to work scheme

**The role**:

- The successful applicant will support the Part 8 Enforcement Team by contacting clients via telephone to follow up on housing disrepair claims. Warm leads will be contacted using a dialler, requiring an excellent telephone manner.
- The role involves discussing progress with clients, confirming completion of works or compensation, and documenting details in our case management system. If issues remain unresolved, a new case is created for the Part 8 Enforcement Team. This position is vital for ensuring compliance with legal agreements with landlords.
- We recognise that our people are our most valuable asset, and we have a track record of developing staff of the future.
- Key tasks (not an exhaustive list):_
- Contacting existing clients by phone to obtain instructions on the position with regards to any outstanding repairs to the property
- Review the agreed schedule of works with the Client to confirm what has been completed / remains outstanding
- Liaise with Breach Manager / other departments
- Ring existing clients on a dialler (warm leads only)
- Good telephone manner with an ability to explain next steps to clients
- An ability to empathise with clients and be able to manage expectations
- If any works outstanding set up new claim on our case management system (full training will be provided)

**The successful applicant**:

- To excel in this role, you will be able to meet the following criteria:

- Strong written and verbal communication skills, including a pleasant telephone manner
- Building rapport, active listening, and effectively steering conversations are key to the role
- Confidence on the phone is crucial to provide empathetic and persuasive client assistance
- Organisational skills and attention to detail are vital for managing tasks effectively
- Proficiency in MS Office is required
- Ability to work independently while maintaining close collaboration with a team
- Eagerness to learn is crucial, as training will be provided for the role
- Experience:_
- Experience in meeting targets and driving commission is a necessary requirement
- Experience in a target-based telephone contact role would be ideal; it may also suit an applicant with general telephone customer service role experience
- Experience using a telephone dialler is advantageous
- Case Management System experience would be helpful _but is not _essential, as training will be provided
- If the above sounds like you, we would love to know even more about you - don’t hesitate to apply

**You must be authorised to work in the UK. No agencies please.**
- Other suitable skills and experience include Telesales, Customer Service Agent, Customer Service Advisor, Client Care, Customer Support, Administrator, Client Coordinator, Customer Service Coordinator, Call Centre, Telephone Operator, Phone Operator, Telemarketer, Telesales Executive, Customer Assistant, Telephone Agent, Telephone Claims Agent, Telephone Claims Representative, Call Centre Agent, Breach Claims Agent.



  • Manchester, United Kingdom Smart Recruit Online Full time

    **Telephone Helpline Support Worker - Home-Based.** As a helpline support worker, you’ll be helping out Interviewers that are in teh field interviewing members of the public with technical, or pay queries, on the telephone (through your computer). Or responding to Participant queries, out-outs and incentives. The results of our research will support...

  • Crane Operator

    6 months ago


    Manchester, United Kingdom Gulmanda Site Services LTD Full time

    Crane operator required in Manchester. Previous experience and checkable references essential. You must be able to provide the name and telephone number of two previous site managers for referencing purposes. Must have valid CPCS ticket. Send your Cv and we will contact you. **Salary**: £20.00 per hour Schedule: - Monday to Friday Work Location: In...

  • Hoist Operator

    6 months ago


    Manchester, United Kingdom Linsco Recruitment Full time

    Linsco Recruitment require Hoist operative in Manchester for an immediate start. Requirements for the position are: - A valid CSCS Card - Previous experience on site - Full PPE and tools - References upon request from previous employers. If interested in the position please contact the Linsco Recruitment office on telephone number 0115 910 6666 ask for...


  • Manchester, United Kingdom Austin Fraser Full time

    Job OverviewWe are seeking a skilled Receptionist and Office Coordinator to join our team at Austin Fraser. In this role, you will provide exceptional support to our clients by managing the front-of-house operations.Key Responsibilities:Coordinate meeting room bookings and setupArrange catering and refreshments as neededWelcome clients and guests, providing...


  • Manchester, United Kingdom 3t Full time

    Key Performance IndicatorsThe successful candidate will be expected to demonstrate excellent teamwork skills, a friendly telephone manner, and a customer-orientated approach.Key performance indicators include:Team player and ability to work collaborativelyFriendly telephone manner and effective communication skillsCustomer orientation and problem-solving...

  • Cctv Operator

    6 months ago


    Manchester, United Kingdom Absolute Digital Solutions Ltd Full time

    Absolute Digital Solutions Ltd installs and monitors CCTV systems for customers across the UK. We are currently looking to recruit an enthusiastic and committed person to work as a CCTV Operator in our Control Room. You will be working as part of a team on a shift system. The position is 35 hours+. Shifts are 4 days on and 4 days off, 4 nights on 4 nights...


  • Manchester, United Kingdom Work Sponsors Full time

    Work SponsorsWe are looking for a highly motivated and organized Flexible Part Time Receptionist to join our Business Operations team in Manchester on a part-time basis. The successful candidate will work 14 hours per week, primarily Thursdays and Fridays, with the flexibility to cover other shifts as needed.The ideal candidate will have excellent...

  • Cctv Operator

    6 months ago


    Manchester, United Kingdom Absolute Digital Solutions Ltd Full time

    Absolute Digital Solutions Ltd installs and monitors CCTV systems for customers across the UK. We are currently looking to recruit an enthusiastic and committed person to work as a CCTV Operator in our Control Room. You will be working as part of a team on a shift system. The position is 35 hours+. Shifts are 4 days on and 4 days off, 4 nights on 4 nights...

  • Operations Manager

    1 week ago


    Manchester, United Kingdom Quick Reach Full time

    We are looking for an experienced Hire Desk Controller to join our Quick Reach team. As a key member of our operations team, you will play a vital role in delivering exceptional customer service and ensuring the smooth running of our hire desk operations.This is a great opportunity to work for a dynamic company that values its employees and offers a...

  • Tower Crane Operator

    6 months ago


    Manchester, United Kingdom Constructive Resources Full time

    Vacancy Type: - Temporary- Rate: - £250.00- Start Date: - As Soon as Possible- Payment Type: - Per Day- Location: - Manchester, Greater Manchester, Greater Manchester- Reference: - N/ATower Crane Operator required for our job in Manchester, immediate start available, Must have Blue CPCS for this job and in date medical, duration of the job is 2 weeks, if...


  • Manchester, United Kingdom OakNorth Full time

    About Our BankWe're a bank that's passionate about helping businesses thrive. With over 40,000 new jobs and 29,000 new homes created, we're committed to making a positive impact.Deposit Operations RoleThis is an exciting opportunity to join our Deposit Operations Team and contribute to our growth and success. You'll play a critical role in supporting retail...

  • Clinical Practitioner

    6 months ago


    Manchester, United Kingdom Gtd Healthcare Full time

    To share and utilise areas of specialist practice with peers and colleagues to inform and enhance patient care. To work with the management / operational team to contribute to the development and delivery of service. Identify and use information sources such as the Directory of Services (DOS) to support and underpin clinical decision-making. Provide health...


  • Manchester, United Kingdom Johnson Controls Full time

    Johnson Controls are global leader in smart, healthy, and sustainable buildings, our mission is to reimagine the performance of buildings to serve people, places and the planet! We are pleased to open a position for a skilled Support Technician to join our Remote Operating Centre (ROC) and be part of our great ADT team. Our team supports over 300,000...

  • Weighbridge Operator

    3 weeks ago


    Manchester, United Kingdom S. Norton & Co Ltd Full time

    About the Role Weighbridges are an essential element of the metals purchasing process; they are sited at each depot and are open typically between the hours of 05:00 to 13.00 Monday to Thursday and 05:00 to 13:00 on Fridays.This is a front-line role where attention to detail and excellent customer service is of paramount importance.Key Responsibilities: To...


  • Manchester, United Kingdom Network Plus Full time

    **Operations Support Administrator** **Our Role** **to the Opertaions team to ensure that safety procedures are created** As an Operations Support Administrator, you will provide support to the Operational team to ensure that the company’s work is effectively co-ordinated through communication with internal and external customers as well as the...


  • Manchester, United Kingdom OakNorth Full time

    About Our CompanyAt OakNorth, we're driven by a passion to support the UK's best and brightest businesspeople. With over 40,000 new jobs and 29,000 new homes created, we're committed to growth and success.Our MissionWe're seeking self-starters and bold thinkers who want to pave their own career paths. As part of our Deposit Operations Team, you'll play a...


  • Manchester, United Kingdom Spire Healthcare Full time

    We are seeking an experienced Administrative Operations Coordinator to join our team at Spire Healthcare. As a key member of our quality team, you will support administrative duties for incomplete lists, telephone queries and complaints.About the RoleYou will work closely with our laboratory team, which processes over 80,000 specimens and offers a wide range...

  • Warehouse Operative

    6 months ago


    Manchester, United Kingdom Great Bear Full time

    **Company Description** Great Bear is a leading 3rd party UK logistics business providing nationwide dedicated and shared user warehousing and distribution solutions for international blue chip clients. We operate in over 7 million sq. ft. of warehousing and operate a large modern commercial vehicle fleet, coupled with an extensive added value service...

  • Switchboard Operator

    6 months ago


    Manchester, United Kingdom The Christie NHS FT Full time

    Use of IT equipment and switchboard systems Use of IT programmes to find relevant information relating to patient, staff, and visitor requests Use of IT programmes to enter on-call details and to maintain contact lists up to date Answer all calls internal and external in a polite, calm, professional manner being able to deal with emotionally distressed...

  • Switchboard Operator

    7 months ago


    Manchester, United Kingdom The Christie NHS FT Full time

    DUTIES AND RESPONSIBILITIES Use of IT equipment and switchboard systems. Use of IT programmes to find relevant information relating to patient, staff, and visitor requests. Use of IT programmes to enter on-call details and to maintain contact lists up to date. Answer all calls internal and external in a polite, calm, professional manner being able to deal...