Telephone Helpline Support Worker

6 months ago


Manchester, United Kingdom Smart Recruit Online Full time

**Telephone Helpline Support Worker - Home-Based.**

As a helpline support worker, you’ll be helping out Interviewers that are in teh field interviewing members of the public with technical, or pay queries, on the telephone (through your computer). Or responding to Participant queries, out-outs and incentives.

The results of our research will support shaping governmental and corporate policies across the UK. Clients include the Office of National Statistics (ONS) and Her Majesties Revenue & Customs (HMRC).

We're recruiting throughout the UK, if you are over 18, personable & confident when speaking to new people, have the right to work in the UK and want to earn money whilst supporting others - then this is the role for you

We are a real living wage employer, and pay rates are as follows.

**Outside London: £12.21 per hour (£10.90 per hour + £1.31 holiday pay)**

**London: £13.39 per hour (£11.95 per hour + £1.44 holiday Pay)**

All Applicants must have access to a WINDOWS computer/laptop (Windows 10/11, or later), and broadband Internet.

You will get to speak to a wide variety of people each day and a key part of the role is being able to clearly show people that you are there t support them.

You will need your own computer/laptop, where you can use online software. Experience in telephone work would be beneficial, and technical capability is required to support others.

This is a flexible customer service role so you’ll have some control over when you work (you sign up for shifts in advance), although we ask you to commit to at least 15 hours a week, over 5 shifts. Beyond this flex your time around other commitments like childcare, caring, or other roles. Our main availability is in the evenings and weekends.

This is a casual position and work availability will depend on work volumes, this is an hourly paid role, when additional support is required, you will be given coaching and training to help you succeed.

**Benefits**:
Fully paid induction training

12.07% holiday pay on hours worked

Pension scheme

Discounts on various types of spending through a benefits partner site

Ongoing training & Support

**Info**:
Our Telephone Center operates mostly in the Evenings and Weekends in shifts, all Interviewers are required to provide at least 1 weekend shift of availability.

**Essential Skills**:
Aged over 18

Access to your own WINDOWS laptop to install our software - with Windows 10/11

Broadband Internet at home

A quiet & Confidential place to work

Availability in Evenings & Weekends

Experience with technology

Good listening skills

**Desired Skills**:
An outgoing personality, with the confidence to speak to new people to earn their trust in a short period of time. Experience in administration, customer service, or hospitality industries are desirable.

Welsh Language ability

**About Company**:
Kantar Public helps shape national and local government policies. As one of our interviewers, you'll help those who make decisions about public spending, tax, health services, crime prevention and much more, by helping them understand what the public thinks.

You’ll be invited to a Microsoft Teams interview within a few days.

Please see our privacy policy below:
**Essential Requirements**:
Aged over 18

Access to your own WINDOWS laptop to install our software - with Windows 10/11

Broadband Internet at home

A quiet & Confidential place to work

Availability in Evenings & Weekends

Experience with technology

Good listening skills



  • Manchester, United Kingdom Addleshaw Goddard Full time

    **PURPOSE OF THE ROLE**: Our Employment Team is expanding, and we are looking for an enthusiastic Employment Law Specialist to join us based in our Manchester office. As an exciting new aspect of our full-service offering, you will be able to help grow our advisory service with the support of the current lead and the partner led team. Over time, as we...

  • Support Worker

    5 months ago


    Manchester, United Kingdom Engage Support Full time

    _**Looking for something fun and rewarding?**_ **Engage Support is a progressive, growing Organisation that provides a range of community support options for young adults who have learning disabilities and autism.** - **We are currently looking for people to join our Manchester service for young adults living in their own tenancies.**_ **Benefits with...

  • Senior Support Worker

    4 weeks ago


    Manchester, United Kingdom Creative Support Full time

    We are seeking an experienced and motivated Senior Support Worker join our established team in Whalley Range, Manchester. The service focuses on recovery and rehabilitation, providing support to tenants with mental health needs and a forensic background. As this is a senior role, it is essential that you have experience of supporting individuals with mental...

  • Senior Support Worker

    6 months ago


    Manchester, United Kingdom Engage Support Full time

    _**Looking for something fun and rewarding?**_ **Engage Support is a progressive, growing Organisation that provides a range of community support options for young adults who have learning disabilities and autism.** - **We are currently looking for a Senior support worker to join our Manchester service for young adults living in their own tenancies.**_ -...

  • Support Worker

    5 months ago


    Manchester, United Kingdom We Support LTD Full time

    We Support Ltd provides care and support for adults with learning disabilities in our supported living properties across Cheshire and Greater Manchester, as well as offering Outreach support. **Support Worker Required - URMSTON** - Working as part of a small team supporting 1 female - 37.50 hours and 2/3 sleeps on average per week over 2-4 shifts - 3-week...

  • Helpline Agent

    6 months ago


    Manchester, United Kingdom Bridge of Hope Full time

    Do you like helping people resolve issues? Do you have a keen eye for detail? Do you enjoy communicating with a wide range of people? If you answered 'Yes,' we would love to hear from you. **The Role**: We are recruiting for an exciting temporary position to join our call centre in central Manchester as a Helpline Agent. You will be part of a service that...

  • Support Worker

    6 months ago


    Manchester, United Kingdom Support Health Care Ltd Full time

    **Mental Health Support Worker** **£12.00 - £15.00 per hour** Support Health Care is seeking compassionate Mental Health Support workers for short and long-term placements and ad-hoc shifts in a variety of hospitals and residential homes in Cinderford. We offer: - Flexible working hours, including ad-hoc bookings or block bookings in advance - Regular...

  • Telephone Operator

    5 months ago


    Manchester, United Kingdom Flat Fee Recruiter Full time

    M2 Manchester Base salary of £22,500 + commission earning potential **Antony Hodari Solicitors** Permanent 17 hours ago Antony Hodari Solicitors has an opportunity for a **Telephone Operator **that is too good to miss! When you join us, you’ll be part of a workforce that truly values each and every member of the team. **Telephone...

  • Support Worker/hca

    6 months ago


    Manchester, United Kingdom Engage Support Full time

    _**Looking for something fun and rewarding?**_ **Engage Support is a progressive, growing Organisation that provides a range of community support options for young adults who have learning disabilities and autism.** - **We are currently looking for people to join our Macclesfield service for young adults living in their own tenancies.**_ - **WE DONT OFFER...

  • Support Worker/hca

    6 months ago


    Manchester, United Kingdom Engage Support Full time

    _**Looking for something fun and rewarding?**_ **Engage Support is a progressive, growing Organisation that provides a range of community support options for young adults who have learning disabilities and autism.** - **We are currently looking for people to join our Macclesfield service for young adults living in their own tenancies.**_ - **WE DONT OFFER...

  • Female Support Worker

    6 months ago


    Manchester, United Kingdom We Support LTD Full time

    We Support Ltd provides care and support for adults with learning disabilities in our supported living properties across Cheshire and Greater Manchester, as well as offering Outreach support. **Female Support Worker Required - URMSTON** - Working as part of a small team supporting 2 females - 41.5 hours and 1.5 sleeps on average per week over 2-4 shifts - 4...


  • Manchester, United Kingdom Greater Manchester Mental Health NHS Foundation Trust Full time

    An exciting opportunity has arisen within the GMMH Urgent and Emergency Care Group. The GMMH All Age Crisis Helpline is an evolving service, to come into line with the NHS Forward Plan for Mental Health. You will be instrumental in developing our service. We work in collaboration with Greater Manchester Police (GMP) and Northwest Ambulance Service (NWAS)....

  • Support Worker

    6 months ago


    Manchester, United Kingdom We Support LTD Full time

    We Support Ltd provides care and support for adults with learning disabilities in our supported living properties across Cheshire and Greater Manchester, as well as offering Outreach support. **Support Worker Required - URMSTON**: - Working as part of a small team. - 41.5 hours and 1.5 sleeps on average per week over 2-4 shifts. - 4-week rolling rota. -...

  • Support Worker

    6 months ago


    Manchester, United Kingdom Engage Support Full time

    _**Looking for something fun and rewarding?**_ **Engage Support is a progressive, growing Organisation that provides a range of community support options for young adults who have learning disabilities and autism.** - **We are currently looking for people to join our Stockport service for young adults living in their own tenancies.**_ You will be...

  • Female Support Worker

    5 months ago


    Manchester, United Kingdom We Support LTD Full time

    We Support Ltd provides care and support for adults with learning disabilities in our supported living properties across Cheshire and Greater Manchester, as well as offering Outreach support. **Female Support Worker Required - URMSTON** - Working as part of a small team supporting 2 females - 38.50 hours and 1.5 sleeps on average per week over 2-4 shifts -...

  • Support Worker

    3 days ago


    Manchester, United Kingdom Creative Support Ltd Full time

    About UsCreative Support Ltd is a national not-for-profit organization that specializes in delivering high-quality, person-centred care to individuals with diverse support needs. We operate throughout the Greater Manchester area and are committed to ensuring the highest standards of support are delivered in effective and responsive ways.Job OverviewWe are...


  • Manchester, United Kingdom Support for Independence Full time

    **Rehabilitation Support Worker** **Location**: Moss Side, Manchester **Salary**: £12 per hour plus min wage for sleep shifts (Pending pay review after successful probation) **Contract**: Full time, 35 hours per week plus sleeps We are seeking a Rehabilitation Support Worker to provide an exceptional service for our client in Moss Side. This is a...

  • Support Worker

    6 months ago


    Manchester, United Kingdom We Support LTD Full time

    We Support Ltd provides care and support for adults with learning disabilities in our supported living properties across Cheshire and Greater Manchester, as well as offering Outreach support. **Support Worker Required - URMSTON** - Working as part of a small team supporting 2 females - 41.5 hours and 1.5 sleeps on average per week over 2-4 shifts - 4 week...


  • Manchester, United Kingdom We Support LTD Full time

    We are recruiting for a Full time Female Support Worker for our Supported Living Service in Urmston, Greater Manchester. We support adults with learning disabilities in supported living properties. **Job Details**: - Working from a single location at a supported living service in Urmston. - Supporting 2 young females as part of a team. - Hours = 41.5 hours...

  • Relief Support Worker

    4 months ago


    Manchester, United Kingdom Creative Support Full time

    Creative Support is a fast growing provider of care to individuals with a wide range of support needs. As a national not-for-profit organization we specialize in ensuring the highest standards of support are delivered in effective and responsive ways. As a part of this service delivery, we operate throughout the Greater Manchester area providing high...