Support Services Team Member

7 months ago


Manchester, United Kingdom Advanced Life Support Group Full time

**Job Purpose**:
**Role Specific Key Responsibilities**:

- Answering phone calls via a computer based phone app
- Responding to queries via our live chat and ticketing system
- Completing quality assurance tasks in relation to our training courses
- Other set admin tasks

**Essential Knowledge and Experience**:

- Excellent telephone and keyboard skills
- Experience of Microsoft packages: Word, Excel, Access, Outlook
- 1+ years experience in a similar role, to deliver the best possible results for the charity.
- Superb communication skills, with the ability to build rapport quickly.
- Self-motivated, organised and able to work to deadlines
- Good attention to detail
- Reliable, with a positive outlook and ‘can do’ attitude.

**Desirable**
- Knowledge of SharePoint
- Knowledge of Moodle
- Knowledge of Sage 50 Accounts
- Experience of website admin support

**Other Essential Requirements**:

- Good written and spoken English

**Job Types**: Full-time, Permanent

**Salary**: From £22,500.00 per year

**Benefits**:

- Company pension
- Flexitime
- Sick pay

Schedule:

- Flexitime
- Monday to Friday

**Education**:

- GCSE or equivalent (preferred)

**Experience**:

- customer Service: 1 year (required)

Ability to Commute:

- Manchester (required)

Work Location: Hybrid remote in Manchester



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