Customer Service Operations Coordinator

2 weeks ago


Manchester, United Kingdom CitySprint Full time

Operations Coordinator Job Description


CitySprint is seeking a skilled Operations Coordinator to join our team.


Main Responsibilities



  • Coordinate the activities and efforts of teams to ensure a streamlined and efficient operation.
  • Build excellent working relationships with staff and clients in the Service Centre and beyond.
  • Design and deliver effective operations with couriers and suppliers.
  • Provide quotes to customers, monitor emails, and work with suppliers to deliver a seamless customer experience.
  • Report discrepancies to managers and ensure all jobs are collected and delivered on time.

Requirements



  • Previous experience in dispatching vehicles or allocating resources.
  • Treat people with respect and respond promptly to customer and supplier needs.
  • Ability to self-motivate and work with minimal supervision.
  • Skilled listener and problem solver.
  • Proactive in suggesting improvements to service delivery.

What We Offer



  • A competitive salary and benefits package.
  • The opportunity to work with a dynamic and growing company.
  • Professional development and training opportunities.
  • A fast-paced and challenging work environment.

About CitySprint


CitySprint is a leading courier services provider, committed to delivering exceptional customer service and quality.


We are on a fast track to become the UK's leading courier services provider, with a strong focus on customer satisfaction, operational efficiency, and employee development.



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