Customer Service Operations Coordinator
2 weeks ago
Operations Coordinator Job Description
CitySprint is seeking a skilled Operations Coordinator to join our team.
Main Responsibilities
- Coordinate the activities and efforts of teams to ensure a streamlined and efficient operation.
- Build excellent working relationships with staff and clients in the Service Centre and beyond.
- Design and deliver effective operations with couriers and suppliers.
- Provide quotes to customers, monitor emails, and work with suppliers to deliver a seamless customer experience.
- Report discrepancies to managers and ensure all jobs are collected and delivered on time.
Requirements
- Previous experience in dispatching vehicles or allocating resources.
- Treat people with respect and respond promptly to customer and supplier needs.
- Ability to self-motivate and work with minimal supervision.
- Skilled listener and problem solver.
- Proactive in suggesting improvements to service delivery.
What We Offer
- A competitive salary and benefits package.
- The opportunity to work with a dynamic and growing company.
- Professional development and training opportunities.
- A fast-paced and challenging work environment.
About CitySprint
CitySprint is a leading courier services provider, committed to delivering exceptional customer service and quality.
We are on a fast track to become the UK's leading courier services provider, with a strong focus on customer satisfaction, operational efficiency, and employee development.
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