Senior Service Designer

1 month ago

London, Greater London, United Kingdom REDSOFA GROUP Full time
Job Title: Contract Senior Service Designer

We are seeking a highly skilled Contract Senior Service Designer to join our team at REDSOFA GROUP.

About the Role:

The successful candidate will be responsible for leading service design projects from concept to execution, working closely with clients and stakeholders to define service design objectives and goals.

Key Responsibilities:

  1. Conduct in-depth research to gain a deep understanding of customer needs, behaviors, and pain points.
  2. Collaborate with stakeholders to develop and iterate on service blueprints, customer journeys, and personas.
  3. Design and prototype service concepts and touchpoints, testing and validating them with real users.
  4. Work closely with product managers, UX/UI designers, and developers to ensure seamless implementation of service designs.
  5. Continuously monitor and assess service performance, making data-driven recommendations for enhancements.
  6. Stay up-to-date on industry trends, best practices, and emerging technologies in service design.

Requirements:

  1. Bachelor's degree in Service Design, Interaction Design, or a related field (Master's preferred).
  2. Proven experience in service design, with a strong portfolio showcasing your work.
  3. Proficiency in design thinking methodologies and tools.
  4. Excellent problem-solving skills and the ability to think creatively.
  5. Strong communication and collaboration skills.
  6. Experience with user research and usability testing.
  7. Proficiency in design software such as Adobe Creative Suite, Sketch, or Figma.
  8. Familiarity with agile development processes is a plus.
  9. Passion for creating exceptional customer experiences.

What We Offer:

Flexible hybrid working and the opportunity to work with a talented team at REDSOFA GROUP.

Please note that this role is only open to UK-based candidates, and relocation is not available.

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