Senior Service Designer

3 weeks ago

London, Greater London, United Kingdom Trust In SODA Full time
Job Title: Senior Service Designer

At Trust In SODA, we're seeking a highly skilled Senior Service Designer to join our team. As a Senior Service Designer, you will play a pivotal role in enhancing the end-to-end customer journey, optimising interactions and touchpoints across fintech products and services.

Key Responsibilities:

Lead the design of customer journeys across multiple touchpoints, ensuring consistency and quality across each stage of the experience.
Translate insights into actionable design solutions.
Work closely with cross-functional teams, including Product, Engineering, Design, and Compliance, to align on design solutions that balance user needs, business goals, and regulatory requirements.
Develop service blueprints to illustrate service flows, interaction points, and user journeys.
Facilitate user testing and feedback loops to refine designs iteratively.
Contribute to product strategy by identifying opportunities to enhance customer experience, streamline processes, and improve service quality.
Leverage analytics and customer feedback to continuously refine and optimise service designs for better usability, engagement, and satisfaction.
Mentor junior designers, fostering a culture of collaboration, learning, and excellence within the design team.

Requirements:

Minimum 5 years of experience in service design, with a strong portfolio demonstrating end-to-end design in the fintech or digital finance space.
Proficiency in design tools such as Figma, Sketch, Adobe XD, and prototyping tools.
Experience with journey mapping, service blueprinting, and process flow documentation.
Proven ability to design user-focused services that solve complex problems and enhance overall customer experience.
Analytical & Research Skills: Skilled in conducting user research, data analysis, and applying insights to inform design decisions.
Excellent verbal and written communication skills with the ability to present design concepts clearly and persuasively to stakeholders.
Agile Methodology: Familiarity with agile workflows and experience in iterative design processes within cross-functional teams.
Degree in Service Design, Human-Centered Design, Interaction Design, or related field (or equivalent practical experience).
Knowledge of financial regulations, compliance, and privacy standards impacting fintech solutions.
Experience working on web applications in a highly complex environment.
Familiarity with financial products is a plus.

What We Offer:

Flexible working options, including hybrid or remote working.
Access to industry-leading training, workshops, and conferences.
Inclusive of health benefits, bonuses, pension schemes.
A company that values collaboration, creativity, and customer-first thinking in every project.

  • Senior Interior Designer

    2 months ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior DesignerWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd. As a Senior Interior Designer, you will be responsible for leading and managing the design team and its delivery of design information on time and within budget.Key Responsibilities:Develop innovative and unique design concepts...

  • Senior Interior Designer

    2 months ago

    London, Greater London, United Kingdom Service Care Solutions Ltd Full time

    Senior Interior DesignerWe are seeking a highly skilled Senior Interior Designer to join our team at Service Care Solutions Ltd. As a Senior Interior Designer, you will be responsible for leading and managing the design team and its delivery of design information on time and within budget.Key Responsibilities:Develop innovative and unique design concepts...

  • Ecommerce Senior Product Designer

    3 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. As a Senior Product Designer for Ecommerce, you'll play a crucial role in shaping our online presence and ensuring a seamless user experience.Advocate for user...

  • Ecommerce Senior Product Designer

    4 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. We're a team of passionate professionals who share a common goal: to make a meaningful difference in the lives of others.Job SummaryWe're seeking an experienced...

  • Ecommerce Senior Product Designer

    4 weeks ago

    London, Greater London, United Kingdom Willows Landing Senior Living Full time

    About UsAt Willows Landing Senior Living, we're dedicated to transforming the way we approach senior living. Our mission is to provide innovative solutions that enhance the lives of our residents. We're a team of passionate professionals who share a common goal: to make a meaningful difference in the lives of others.Job SummaryWe're seeking an experienced...

  • Senior Service Designer

    3 weeks ago

    London, Greater London, United Kingdom Anson McCade Full time

    Job Title: Senior Service DesignerJob Description:We are seeking a Senior Service Designer to join our team at Anson McCade. As a Senior Service Designer, you will be responsible for developing and presenting plans outlining study goals and methodologies.Key Responsibilities:Map complex services and user journeys to generate clear, actionable insights.Use...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    {"title": "Senior Service Designer", "content": "Job SummaryNHS Blood and Transplant is a leading organization in the field of blood and organ donation. As a Senior Service Designer, you will play a critical role in shaping the user experience of our services, ensuring that they are safe, efficient, and effective.Main ResponsibilitiesDevelop services that...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    {"title": "Senior Service Designer", "content": "Job SummaryNHS Blood and Transplant is a leading organization in the field of blood and organ donation. As a Senior Service Designer, you will play a critical role in shaping the user experience of our services, ensuring that they are safe, efficient, and effective.Main ResponsibilitiesDevelop services that...

  • Senior Service Designer

    3 weeks ago

    London, Greater London, United Kingdom WongDoody GmbH Full time

    Job SummaryWe are seeking a highly skilled Senior Service Designer to join our team at WongDoody GmbH. As a Senior Service Designer, you will play a critical role in shaping and improving the end-to-end experiences for our customers by leading service design initiatives across the organization.Key ResponsibilitiesDevelop and implement service design...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom Zebra People Full time

    Senior Service DesignerWe're seeking a seasoned Senior Service Designer to collaborate with our team at Zebra People, a higher education institution dedicated to enhancing their educational mission and workforce.This is an exciting opportunity to join a forward-thinking organisation undergoing significant change initiatives. As a Senior Service Designer,...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom Zebra People Full time

    Senior Service DesignerWe're seeking a seasoned Senior Service Designer to collaborate with our team at Zebra People, a higher education institution dedicated to enhancing their educational mission and workforce.This is an exciting opportunity to join a forward-thinking organisation undergoing significant change initiatives. As a Senior Service Designer,...

  • Senior Learning Experience Designer

    2 weeks ago

    London, Greater London, United Kingdom Certes IT Service Solutions Full time

    Job Title: Senior Learning Experience DesignerWe are seeking a highly skilled Learning Experience Designer to join our team at Certes IT Service Solutions. As a Senior Learning Experience Designer, you will be responsible for designing and developing high-quality, user-centered learning experiences that support the development of digital skills across...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom Amber Labs Full time

    Senior Service DesignerAmber Labs is seeking a highly skilled Senior Service Designer to join our team. As a Senior Service Designer, you will be responsible for leading the design of end-to-end services that meet the needs of our clients.Key Responsibilities:Develop and implement design concepts and service blueprints that define the customer journey and...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom Amber Labs Full time

    Senior Service DesignerAmber Labs is seeking a highly skilled Senior Service Designer to join our team. As a Senior Service Designer, you will be responsible for leading the design of end-to-end services that meet the needs of our clients.Key Responsibilities:Develop and implement design concepts and service blueprints that define the customer journey and...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    About the RoleWe are seeking a highly skilled Senior Service Designer to join our team at NHS Blood and Transplant. As a Senior Service Designer, you will play a critical role in shaping the user experience of our services, ensuring that they are intuitive, efficient, and meet the needs of our users.Key ResponsibilitiesDevelop and implement service design...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom NHS Blood and Transplant Full time

    About the RoleWe are seeking a highly skilled Senior Service Designer to join our team at NHS Blood and Transplant. As a Senior Service Designer, you will play a critical role in shaping the user experience of our services, ensuring that they are intuitive, efficient, and meet the needs of our users.Key ResponsibilitiesDevelop and implement service design...

  • Senior Service Designer

    3 weeks ago

    London, Greater London, United Kingdom Lloyds Bank plc Full time

    Senior Service DesignerWe are seeking a Senior Service Designer to join our team and help create seamless digital experiences for our customers. As a Senior Service Designer, you will be responsible for shaping strategic initiatives and ensuring that our services are led by customer and market insight.Key Responsibilities:Work effectively with agile teams to...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom REDSOFA GROUP Full time

    Job Title: Contract Senior Service DesignerWe are seeking a highly skilled Contract Senior Service Designer to join our team at REDSOFA GROUP.About the Role:The successful candidate will be responsible for leading service design projects from concept to execution, working closely with clients and stakeholders to define service design objectives and goals.Key...

  • Senior Service Designer

    1 month ago

    London, Greater London, United Kingdom REDSOFA GROUP Full time

    Job Title: Contract Senior Service DesignerWe are seeking a highly skilled Contract Senior Service Designer to join our team at REDSOFA GROUP.About the Role:The successful candidate will be responsible for leading service design projects from concept to execution, working closely with clients and stakeholders to define service design objectives and goals.Key...

  • Senior Service Designer

    2 weeks ago

    London, Greater London, United Kingdom Anson McCade Full time

    Job Title: Senior Service DesignerJob Description:Anson McCade is seeking a Senior Service Designer to join their team. The ideal candidate will have extensive experience in Service Design and a strong background in user-centered design methods and practices.Key Responsibilities:Develop and present plans outlining study goals and methodologies.Map complex...