Senior Service Designer

1 week ago

London, Greater London, United Kingdom Anson McCade Full time

Job Title: Senior Service Designer

Job Description:

We are seeking a Senior Service Designer to join our team at Anson McCade. As a Senior Service Designer, you will be responsible for developing and presenting plans outlining study goals and methodologies.

Key Responsibilities:

  • Map complex services and user journeys to generate clear, actionable insights.
  • Use diagramming, journey mapping, storyboarding, or information design to visualize and communicate the complete service and customer experience.
  • Analyze both qualitative and quantitative data to guide design decisions.
  • Facilitate workshops and co-design sessions, managing stakeholder relationships at all levels.
  • Deliver actionable insights and learnings to stakeholders via presentations.

Requirements:

  • Must have or be willing to obtain SC clearance.
  • Future-focused, with a curiosity for innovation.
  • 8+ years of experience in Service Design.
  • Business-fluent in English, both written and verbal.
  • Proven experience in managing relationships with a wide range of internal and external stakeholders.

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