Senior Service Designer
2 weeks ago
Job Title: Senior Service Designer
Job Description:
Anson McCade is seeking a Senior Service Designer to join their team. The ideal candidate will have extensive experience in Service Design and a strong background in user-centered design methods and practices.
Key Responsibilities:
- Develop and present plans outlining study goals and methodologies.
- Map complex services and user journeys to generate clear, actionable insights.
- Use diagramming, journey mapping, storyboarding, or information design to visualize and communicate the complete service and customer experience.
- Analyze both qualitative and quantitative data to guide design decisions.
- Synthesize findings using appropriate tools and collaborate closely with cross-functional teams.
- Facilitate workshops and co-design sessions, managing stakeholder relationships at all levels.
- Deliver actionable insights and learnings to stakeholders via presentations.
- Promote user research practices and influence project roadmaps.
Requirements:
- Must have or be willing to obtain SC clearance.
- Future-focused, with a curiosity for innovation.
- 8+ years of experience in Service Design.
- Bachelor's or master's degree in a relevant field.
- Business-fluent in English, both written and verbal.
- Proven experience in managing relationships with a wide range of internal and external stakeholders.
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