Senior Service Designer

1 month ago

London, Greater London, United Kingdom Amber Labs Full time
Senior Service Designer

Amber Labs is seeking a highly skilled Senior Service Designer to join our team. As a Senior Service Designer, you will be responsible for leading the design of end-to-end services that meet the needs of our clients.

Key Responsibilities:
  • Develop and implement design concepts and service blueprints that define the customer journey and articulate the vision for end-to-end services.
  • Analyse user needs and business objectives to build design solutions that meet user and business needs.
  • Collaborate with multidisciplinary teams to develop and implement a best practice UCD strategy.
  • Lead design workshops and design sprints with the team, senior stakeholders, and users.
  • Drive awareness of service performance through data and influence the implementation of evidence-based improvements.
  • Advocate for best practice and inclusive user-centred design across the organisation and when working with third parties.
Requirements:
  • Experience in designing end-to-end public services and navigating complex policy and operational areas.
  • Ability to support a team to effectively deliver change.
  • Experience in creating, facilitating, delivering, and embedding appropriate approaches to service design.
  • Ability to mentor multidisciplinary teams to follow a user-centred approach in order to deliver high-quality products and services.
  • Knowledge of what good public services look like and how to design and prototype them in an inclusive and accessible way.
Desirable Criteria:
  • Experience and/or understanding of working in highly regulated environments.
  • Understanding of security, accessibility, version control, and hosting.
  • Experience designing at scale.
Benefits:
  • Join a rapidly expanding startup where personal growth is a part of our DNA.
  • Benefit from a flexible work environment focused on deliverable outcomes.
  • Receive private medical insurance through Aviva.
  • Enjoy the benefits of a company pension plan through Nest.
  • 25 days of annual leave plus UK bank holidays.
  • Access Perkbox, a global employee rewards platform offering discounts, perks, and wellness resources.
  • Participate in a generous employee referral program.
  • A highly collaborative and collegial environment with opportunities for career advancement.
  • Be encouraged to take bold steps and embrace a mindset of experimentation.
  • Choose your preferred device, PC or Mac.
Diversity & Inclusion:

At Amber Labs, we are dedicated to fostering an inclusive and equitable workplace for all. Our commitment to diversity, equality, and inclusion includes:

  • Valuing the unique experiences, perspectives, and backgrounds of all employees and creating an environment where everyone feels welcomed, respected, and valued.
  • Prohibiting all forms of harassment, bullying, discrimination, and victimisation and promoting a culture of dignity and respect for all.
  • Educating all new hires on our Diversity and Inclusion policies and ensuring they are aware of their rights and responsibilities to create a safe and inclusive workplace.
  • By taking these steps, we are dedicated to building a workplace that reflects and celebrates the diversity of our employees and communities.

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