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Quality Assurance Specialist
2 months ago
The Quality Coordinator plays a pivotal role in ensuring that Great Bear's products and services meet or exceed customer expectations. This position oversees quality control procedures, implements continuous improvement initiatives, and reports on key metrics such as defect rates, customer complaints, and product returns.
Key Responsibilities:
- Audit internal processes and procedures to maintain compliance with local standards (MHRA, BRCGS, ISO9001) and participate in external site audits.
- Manage, control, and monitor quality incidents, reporting and initiating action as needed, including root cause analysis and CAPA close-outs.
- Meet customer needs in all areas of quality-related requests and issues.
- Provide daily review of quality systems and support to the Production Department.
- Analyze and contribute to the continual improvement of Great Bear processes.
- Train and brief new procedures/processes to relevant personnel.
- Monitor and assist the training team with the Nvolve platform.
- Ensure all paperwork and systems are completed and accurate in accordance with company procedures.
- Assist in H&S processes and reviews.
Requirements:
- Excellent problem-solving, analytical, and organizational skills.
- Ability to identify and suggest improvements to benefit both GBD and our customers.
- Proficiency in Word, Excel, and Outlook.
- Drive and desire to progress.
- Flexibility in approach to work and shift patterns.
- Clear understanding of customer requirements, ensuring efficient and effective query resolution.
- Ability to work as part of a team and demonstrate a professional attitude towards colleagues.
- Organized and focused approach to administrative duties.
Additional Information:
Great Bear is committed to employee development and recognizing success for hardworking performers. Our dedicated learning and development programs are open to every employee, offering opportunities to shape your own future within logistics and work in an environment where team culture thrives.
We offer a wide range of benefits, including:
- Annual Leave – Competitive holiday entitlement.
- Pension scheme – We contribute 4% employee and 4% employer.
- Life Assurance - x2 your annual salary.
- Wellness – Access to a confidential telephone counselling and legal information service.
- Eye Care Vouchers – Substantial savings on eye tests and prescription glasses.
- Reward & Recognition – Employee of the Month and Year, special recognition, and long service awards.
- Everyday discounts – Over 50 retailer discounts for everyday savings.
