Guest Services Representative

2 weeks ago


Minehead, Somerset, United Kingdom Butlin's Full time
About the Role
We are currently seeking a skilled and friendly Guest Services Advisor to join our team at Butlin's. This exciting role involves delivering exceptional service to our guests, ensuring they have an unforgettable holiday experience with us.

As a key member of our Guest Services team, you will be responsible for handling telephone-based queries, providing advice on our product offerings, and assisting guests in resolving any issues that may arise during their stay. Your excellent communication skills, empathy, and problem-solving abilities will enable you to provide tailored solutions to our guests, ensuring their needs are met and exceeded.

Normal working hours will involve a mix of shifts between 9am and 9pm on arrival days and 9-5 on other days. As we operate 7 days a week, flexibility with regards to days, start, and finish times is essential to guarantee our guests receive a top-notch experience.

Key Responsibilities:
• Deliver outstanding customer service via phone and face-to-face interactions
• Provide expert advice on our resort offerings and local attractions
• Resolve guest issues efficiently, utilizing your problem-solving skills and empathy
• Work collaboratively as part of a close-knit team to achieve common goals
• Utilize various systems to log jobs and feedback for our guests, showcasing your technical aptitude

About Butlin's
Butlin's has been a leading provider of fun-filled family breaks and adult-only Big Weekenders for over 80 years. Our mission is to create unforgettable memories for our guests through our unique blend of entertainment, adventure, and excitement. We're committed to fostering a culture that values teamwork, creativity, and a genuine passion for delivering exceptional guest experiences.

Our team embodies three core values: Create Smiles, Get Stuck In, and Care For Each Other. If you share these values and are eager to contribute to an environment that prioritizes guest satisfaction and employee well-being, we encourage you to apply.

The estimated salary for this position is around £18,000 - £22,000 per annum, depending on location and experience.

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