Holiday Support Specialist

2 weeks ago


Minehead, Somerset, United Kingdom Butlin's Full time

Role Overview

A fantastic opportunity to deliver exceptional service to guests at Butlin's.

Main Responsibilities:

  • Responding to Guest Inquiries: Handle guest queries and resolve issues in a timely and professional manner.
  • Providing Information: Accurately inform guests about our services and facilities.
  • Issue Escalation: Refer complex issues to senior colleagues when necessary.

Key Priorities:

  • Guest Satisfaction: Focus on delivering a positive experience for our guests.

The estimated salary for this role is £24,000 - £28,000 per annum, depending on location and experience. You will be working with our telephone-based system to provide support to guests during their holiday.

Requirements:

  • Effective Communication: Possess excellent communication skills to handle guest inquiries.
  • Problem-Solving: Demonstrate the ability to resolve issues efficiently.
  • Teamwork: Collaborate with colleagues to ensure seamless delivery of services.

Benefits:

  • Competitive Salary: Earn a competitive salary based on your skills and experience.
  • Ongoing Training: Receive regular training to enhance your knowledge and skills.


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