Customer Experience Representative

2 weeks ago


Minehead, Somerset, United Kingdom Butlin's Full time

Delivering Exceptional Service

We are seeking a dedicated individual to join our team as a Holiday Support Specialist. As a key member of our customer-facing team, you will play a vital role in ensuring that our guests receive an exceptional experience throughout their holiday.

Main Responsibilities:

  • Telephone-Based Support: Respond to guest inquiries and resolve issues via our telephone-based system.
  • Information Provision: Provide accurate and up-to-date information on our services and facilities.
  • Issue Escalation: Refer complex issues to senior colleagues for assistance.

Key Requirements:

  • Excellent Communication Skills: Possess effective communication skills to interact with guests.
  • Problem-Solving Ability: Demonstrate the ability to resolve issues efficiently.
  • Collaboration: Work collaboratively with colleagues to ensure seamless delivery of services.

The estimated salary for this role is £25,000 - £30,000 per annum, depending on location and experience. You will have the opportunity to work with a dynamic team and contribute to delivering an exceptional experience for our guests.



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