Holiday Experience Coordinator

2 weeks ago


Minehead, Somerset, United Kingdom Butlin's Full time
About the Job
We're looking for a highly motivated and organized Guest Services Advisor to join our dynamic team at Butlin's. As a key member of our Guest Services department, you will play a vital role in ensuring our guests have an exceptional holiday experience.

Your primary responsibilities will include handling telephone inquiries, offering expert advice on our resort offerings, and assisting guests in resolving any issues that may arise during their stay. You will work closely with your colleagues to maintain high standards of customer service, while also contributing to the overall success of our team.

Normal working hours will involve a mix of shifts between 9am and 9pm on arrival days and 9-5 on other days. As we operate 7 days a week, flexibility with regards to days, start, and finish times is essential to guarantee our guests receive a top-notch experience.

Key Requirements:
• Excellent communication and interpersonal skills
• Ability to work effectively in a fast-paced environment
• Strong problem-solving skills and ability to think creatively
• Proficiency in using various computer systems and software
• Friendly and approachable demeanor, with a focus on delivering exceptional customer service

About Butlin's
At Butlin's, we pride ourselves on creating memorable experiences for our guests through our unique blend of entertainment, adventure, and excitement. With a rich history spanning over 80 years, we've established ourselves as a leading provider of family breaks and adult-only Big Weekenders. Our commitment to excellence is reflected in our three core values: Create Smiles, Get Stuck In, and Care For Each Other. If you share these values and are passionate about delivering exceptional guest experiences, we encourage you to apply.

The estimated salary for this position is around £18,000 - £22,000 per annum, depending on location and experience.

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