Key Account Retail Manager

1 month ago


Minehead, Somerset, United Kingdom Card Factory Full time
About the Role

We are seeking a highly skilled and experienced Key Account Retail Manager to join our team. As a Store Manager, you will be responsible for delivering commercial growth and driving customer satisfaction.

Job Description

Your primary focus will be on developing a team of colleagues who live and breathe our customer promise, actively seeking ways to delight our customers, and making commercial decisions around stock availability and merchandising.

  1. Customer Focus: Develop a team culture that puts the customer at the heart of everything we do, with a real focus on customer experience and colleague development.
  2. Team Leadership: Coach, train, and develop colleagues within your store, harnessing their strengths and building on development areas.
  3. Commercial Growth: Deliver commercial growth in line with our 5-year strategy, working towards key performance indicators (KPIs) in a fast-paced environment.
Requirements

To succeed in this role, you will need:

  • Previous experience as a store manager within a retail environment, working collaboratively with wider stakeholders across the business.
  • Experience in leading and developing a team of colleagues, focusing on customer experience and commercial growth.
About Us

We are Card Factory, a leading retailer dedicated to creating memorable moments for our customers. Our stores offer a wide range of beautiful cards, gifts, and flowers, perfect for any occasion.



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