Venue Operations Manager
1 month ago
Estimated Salary: £45,000 - £60,000 per annum
Butlins is seeking an experienced Venue Operations Manager to lead day-to-day operations in one of our resorts. The successful candidate will be responsible for delivering a quality guest experience and driving brand profit and growth.
Main Responsibilities:
- Oversee venue operations to ensure consistency in delivering high-quality experiences for guests.
- Analyze guest feedback, trends, and opportunities to drive improvements.
- Monitor P&L and payroll spend to mitigate risks and optimize performance.
- Provide accurate rota plans three weeks in advance for all team members.
- Maintain strong relationships across the resort and with Butlins' central support teams.
- Develop and implement strategies to increase team retention and address exit interview feedback.
Requirements:
- Prior experience leading a venue in an F&B or retail environment.
- Strong commercial acumen and experience managing rotas based on fluctuating guest volumes.
- Ability to inspire action and ownership within the team.
About Butlins:
We're a fun and exciting place to work, with a culture that provides an Altogether More Entertaining and Fun Break for our guests. If you want to Create Smiles, Get Stuck In, and Care For Each Other, we'd love to hear from you.
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