Resort Support Specialist
1 week ago
We are seeking a highly skilled and organized Guest Services Advisor to join our team at Butlin's. As a key member of our Guest Services department, you will play a vital role in ensuring our guests have an exceptional holiday experience.
Responsibilities will include handling telephone inquiries, offering expert advice on our resort offerings, and assisting guests in resolving any issues that may arise during their stay. You will work closely with your colleagues to maintain high standards of customer service, while also contributing to the overall success of our team.
Normal working hours will involve a mix of shifts between 9am and 9pm on arrival days and 9-5 on other days. As we operate 7 days a week, flexibility with regards to days, start, and finish times is essential to guarantee our guests receive a top-notch experience.
Key Responsibilities:
• Deliver exceptional customer service via phone and face-to-face interactions
• Offer expert advice on our resort offerings and local attractions
• Resolve guest issues efficiently, utilizing your problem-solving skills and empathy
• Collaborate with colleagues to achieve common goals and maintain high standards of customer service
• Utilize various computer systems to log jobs and feedback for our guests, demonstrating your technical aptitude
About Butlin's
Butlin's has been a leading provider of fun-filled family breaks and adult-only Big Weekenders for over 80 years. Our mission is to create unforgettable memories for our guests through our unique blend of entertainment, adventure, and excitement. We're committed to fostering a culture that values teamwork, creativity, and a genuine passion for delivering exceptional guest experiences.
Our team embodies three core values: Create Smiles, Get Stuck In, and Care For Each Other. If you share these values and are eager to contribute to an environment that prioritizes guest satisfaction and employee well-being, we encourage you to apply.
The estimated salary for this position is around £18,000 - £22,000 per annum, depending on location and experience.
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