Guest Experience Director

4 weeks ago


Minehead, Somerset, United Kingdom Butlin's Full time
Guest Experience Director Role

Estimated Salary: £55,000 - £75,000 per annum

Butlins is seeking an experienced Guest Experience Director to lead the development and implementation of strategies that deliver exceptional guest experiences across our resorts. This is an exciting opportunity to drive business growth, improve guest satisfaction, and develop a high-performing team.

Main Responsibilities:

  • Design and implement initiatives to enhance the guest experience and drive revenue growth.
  • Manage the P&L and payroll spend to optimize performance and minimize risks.
  • Build and maintain strong relationships across the resort and with Butlins' central support teams.
  • Recruit, train, and develop a skilled team to deliver exceptional results.
  • Collaborate with other departments to align efforts and achieve common goals.

Requirements:

  • Prior experience leading a venue in an F&B or retail environment.
  • Strong commercial acumen and ability to analyze data to inform decisions.
  • Excellent leadership and communication skills.

About Butlins:

We're a fun and exciting place to work, with a culture that provides an Altogether More Entertaining and Fun Break for our guests. If you want to Create Smiles, Get Stuck In, and Care For Each Other, we'd love to hear from you.



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