Frictionless Customer Experiences Specialist
1 month ago
About the Role:
We are seeking a Frictionless Customer Experiences Specialist to join our team in Reading or Perth. This hybrid role requires a minimum of two days a week at one of our offices, offering flexible working hours and a range of benefits to support your family, finances, and wellbeing.
Salary: £35,000 - £52,000 + performance-related bonus
As a strategic thinker, you will collaborate with cross-functional teams to deliver user-centered digital services, driving business growth and sustainability. Your expertise in UX design will be essential in shaping customer experiences that meet the evolving needs of businesses.
About Our Business: SSE Energy Solutions invests in renewable energy infrastructure, providing low-carbon solutions for businesses. We work with customers to develop financially robust plans for their energy infrastructure, driving long-term performance and success in the race to net zero.
Job Description:
- User Experience Strategy: Develop intuitive user experiences for multiple platforms, integrating insights from user research and industry best practices.
- Design Communication: Create high-quality UX deliverables, including sketches, storyboards, and wireframes, to clearly communicate design decisions and align them with the product vision.
- Design Decision Making: Conduct and synthesize user research, integrating findings into design to balance user needs and business objectives.
- User Experience Ownership: Take ownership of the user experience from big-picture concepts to specific UI layouts, identifying opportunities for innovation and continuous improvement.
- UX Leadership: Provide coaching, mentorship, and guidance within the Design team and across the business.
- Design System Management: Oversee and maintain a centralized design system and asset repository ensuring design integrity, consistency, and scalability.
Required Skills and Qualifications:
- Excellent facilitation and storytelling skills for leading workshops and Design Sprints.
- Demonstrated experience in interaction and visual design, leading multiple UX design projects.
- Skilled in selecting and designing appropriate research methods to uncover user insights.
- Proficiency in design tools, including Figma and Google Analytics.
- A portfolio showcasing design impact, highlighting challenges tackled and meaningful outcomes achieved.
Benefits:
- 34 days holiday entitlement (including public holidays)
- Enhanced maternity/paternity leave
- Discounted healthcare
- Salary sacrifice car leasing
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